Nice place to buy a new or used car. Zulia is helping you to have your new dream car. 100% recommended. We bought a Ford Escape 2020. 1 week ago. I love my car. Thank Zulia.
14:53 10 Oct 20
18:49 06 Oct 20
Update: The manager Contacted me and offered to fix the scratches, it was nice of him to do so, definitely makes up for some the headache I had to go through :) As a result, I changed my review to 4 stars instead of 1. But since just less than a year is left on my lease, I'll just return the car with scratches and let them worry about it.I factory ordered a Mustang and they totally messed up the order. Gave me a car that doesn't have the options I paid for, and still tried to charge me for the options they forgot to put on it. After I mentioned that its not fair to charge me for options that the car doesn't have they reduced the price, but I still ended up with a car that wasn't what I ordered (and I waited for more than two months for that)IF YOU'RE BUYING from them, you should know their Vehicle protection insurance (Vehicle armor is what they call it) is unreliable at best. don't waste your money. I've been trying to fix a couple of scratches for nearly half a year (No exaggeration) and they keep ignoring it, even though I paid extra for this protection to have my car fixed during the lease term and not just at the end. for full details you can read below:1st attempt: Manager Nick took pictures of the scratches with his phone, told me he has to file a claim and get back to me . 1 month after I dont hear anything so I email him and he doesn't respond. So I email the salesman that sold me the car and he replies once and doesn't reply anymore. I go to ford and they tell me Nick and Greg (the salesman) are not with them anymore. So I need to file another claim with the new manager.2nd attempt: I filed a new claim with the new manager Sandra, she takes pictures again and tells me she will get back to me. after a month I don't hear anything back and I go and see Sandra, she tells me she has no updates and she'll get back to me as soon as she does. another month goes by and no news, so I go into ford today and they tell me Sandra is not with them anymore.at this point Im wondering how many claims do I have to file with new managers until they fix a couple of scratches. I share this thought with the sales manager Ali (he is generally friendly when everything is going perfect, but not when you have an issue with something). He gets all defensive, saying we are doing what we need to do and we can't call our customers and ask for their permission to change managers (even though my concern was my continuously ignored claim, not how many managers they change every couple of months! they just find it impossible to wait until you finish your sentence before they reply).so anyways, Ali took my info AGAIN, saying he will get back to me. at this point I don't care anymore, what I know is that when my lease is over, Im getting my new car from somewhere else, and will laugh at their attempts if they try to charge me over scratches and imperfections they find on the car. My other goal is to leave this review (and the upcoming updates) everywhere I can so hopefully less people waste their money on imaginary protection programs.
22:21 05 Oct 20
Thank you Roy and Sandeep. I purchased F350 from Yorkdale Ford. Good job. Wilson haus of lechon
21:31 30 Sep 20
I had a terrible service when I arrived, one of the sellers received me, seeing me descriptively from head to toe, I was dirty because I had just left work (construction) and I wanted to know the details of one of the vans they offer since I needed to expand my work needs, but as soon as they attended me, everything was in bad taste and without doing any sales work, it seemed like I was taking away their time, I recommend that you work more on customer service and that you do not judge people by their appearance, remember that it is a Ford agency not a Ferrari agency
00:53 28 Sep 20
03:34 22 Sep 20
01:08 17 Sep 20
Sandeep did an excellent job! Can’t ask for a better sales person. Highly recommend- ask for Sandeep
Rakel De Freitas
00:26 09 Sep 20
My husband purchased a 2019 Explorer Sport as a gift for me back in April 2020. I have been drooling over one for a few years. I can't begin to describe how wonderful the experience was. Max took care of everything, the quote provided was dead on down to the last dollar. Paperwork was completed and ready to sign without delay. The vehicle was absolutely spotless at the time of delivery. The only minor delay was getting my plates transferred and licensed. HOWEVER due to covid and Service Ontario being only open by appointment I fully understand.This is the 3rd vehicle we have purchased at this dealer, 2 trucks for my husband and now my dream Explorer.Thank You Yorkdale Ford Team!
MGTOW DO GELO
12:03 07 Sep 20
Call center person extremely rude. I’ve sent an email to book a service for my F150 and someone called me back. The person corrected my English twice in a very rude way.My English is not good, ok, but it’s not her business.So, you have lost a client who would make some service right now and also switch my current F150 for a new one in December.It happened on September 3rd, 2020.
21:44 04 Sep 20
Thank you Yorkdale Ford. I purchased Ford Ranger from sandeep, ravi and lisa.
20:19 04 Sep 20
Yorkdale Ford is a great place to get your car! Ask for Sandeep and he’ll provide you with the best customer service possible! Great guy and a great friend he’ll make sure to find you the best possible deal!
03:52 04 Sep 20
03:22 03 Sep 20
19:40 02 Sep 20
Recently had some warranty work done @ Yorkdale Ford. Chris was my service advisor, and he kept me updated and in communication throughout the whole process. Mike was the technician who carried out the work. Very happy to have my 17’ Mustang GT back and in working order. Thank you both for your great work.
02:54 02 Sep 20
15:35 28 Aug 20
Sandeep worked hard to find the new Ranger I wanted with all the requested features. Made the process easy and safe with the COVID protocols.
21:58 27 Aug 20
Sandeep at Yorkdale Ford, super amazing person to deal with. Thanks Yorkdale Ford. Thanks Roy and Ravi. I purchased 2020 Explorer ST.
00:20 27 Aug 20
00:10 20 Aug 20
Yorkdale Ford Lincoln is a curiosity, friendly dealership that serves all!
17:01 19 Aug 20
Gary was super helpful in sales.
23:13 18 Aug 20
Pretty much good
23:02 18 Aug 20
Very Quick and Efficient had a transmission error on my car and got it back the next day
13:38 17 Aug 20
21:02 14 Aug 20
13:31 12 Aug 20
Poor workmanship by one of the mechanics fixing the clutch/transmission during a transmission recall. Caused a slow leak of the front axle seal of my fiesta, and they refuse to acknowledge it could have even been their work. They hide behind the fact that you won't take your car home and inspect their work yourself, or have an independent mechanic inspect it. You can't inspect for a slow leak until it's too late, and you're the only ones who touched this car! Well, no longer!
15:49 07 Aug 20
Purchased Ford Transit MR roof can from Sandeep. He’s fair and a very nice to deal with highly recommended. Thanks Yorkdale Ford.
14:44 07 Aug 20
The service department staff are extremely rude. I ordered a part via phone and the next morning the parts dept called me back to let me know it was ready for pickup. I showed up and read the sign on the door to call and the parts would be brought out. I called and called and no one answered the phone. So I went inside. I was met with hostility from the two service advisors saying, “you obviously didn’t read the sign, call the number and your parts will be brought out.” I was so taken back by their attitude so I went outside and called again. This time the phone was answered by a parts person. He brought the parts out and was very polite. He then proceeded to tell me I had to go back inside to pay. I told him I was very rudely told to wait outside, so what was the point of that if I had to come back inside to pay. He said “sorry I just work here, but your right it doesn’t make sense”. I then went inside to pay and was met with even more attitude. The female at the cash desk, didn’t say hello or even look up at me. I handed her the parts form I was given, she responded with, “$27.18”. I asked her what the point of waiting outside was only to be brought back in to pay. She shrugged her shoulders and said, “don’t know” again not even looking up. My family has dealt with Ford and Ford dealers for close to 50 years, never have I ever heard or experienced such utter disrespect to a paying customer at any other location. When I called and asked to speak to a manager after leaving, the female answering the phone sighed and said, “ok hold on”. And I was transferred right to a voicemail, not even to an extension that would ring and give the manager a chance to answer the phone and speak to me. Absolutely disgusting service, and the owners and senior management should be absolutely ashamed of their staff. After reading the other reviews, which I hadn’t until after leaving the location, I am not at all shocked, it seems to be the culture at this location. I had planned on buying my next Ford in a few months from this location, but they have just lost my cash sale.
20:20 31 Jul 20
PC Caulking, I purchased Ford Ranger from Sandeep. He’s the best guy to buy truck in town. Thank you Yorkdale Ford. PC Caulking. Paulo
Duarte Azevedo Toronto
22:06 29 Jul 20
Sandeep verma Ótimo venderor 5 estelas
00:06 27 Jul 20
13:49 20 Jul 20
Worst customer service
13:47 20 Jul 20
Very poor costumer service with front desk.
23:59 14 Jul 20
Carlos Suarez Salvarrey
19:00 13 Jul 20
Great people good customer service
21:39 12 Jul 20
They are not politely and too slow especially in financial management.If you find something wrong or nonessential items in dealing with them or want more clarifying, the final replay is ”it’s not our business” and ”we can't do anything for you” and then refuse you. Just keep away from there and don't trust their statements.
22:18 10 Jul 20
Sandeep provides an amazing experience to me. He is fun and best sales rep I have ever worked with. Come here and experience fun and joy if you need car service :)
22:16 10 Jul 20
Sandeep perfect man and he did the best service to usThank you Sandeep
21:49 26 Jun 20
I'm very happy with the service!! 100% on point 👌 Thanks for your service Sandeep Verma for all the help and making me happy about it! Cheers
22:33 25 Jun 20
20:31 25 Jun 20
03:41 18 Jun 20
12:27 16 Jun 20
18:15 11 Jun 20
17:00 04 Jun 20
Pleasant experience with the parts department.
15:26 30 May 20
Gary is the best
17:45 29 May 20
I dealt with Max and Sandeep. Both were very professional and took great care of us!