Ravi the sells man was amazing never been so happy in life great guy and team thanks a lot yorkdkdale and mr ravi you make dreams come true thanks
15:35 24 Feb 21
Fast and thorough service. Valet driver Jimmy goes above and beyond
00:05 24 Feb 21
20:43 22 Feb 21
19:31 22 Feb 21
Sandeep, was good, purchased Ecosport from him at Yorkdale Ford. Highly recommend his services. Thank you.
19:42 21 Feb 21
Good service. Good communication from start to finish. Thanks Steve
19:23 21 Feb 21
17:42 20 Feb 21
The staff always treat me with respect and professional skills.
17:42 20 Feb 21
amazing experience at yorkdale ford Zaheer nagi is our cars sales guy he just moved there and we went and got our 5 car from him and also we booked the new 2021 F 150 it will be coming soon thank you very much for always helping us out
17:09 20 Feb 21
16:05 20 Feb 21
15:48 19 Feb 21
My experience was much better this time than my previous one, where a rag was left in my muffler after maintenance was completed at the Yorkdale location.Chelvin from the Service department at the Yorkdale location is wonderful. Very professional and knowledgeable.I am giving this 3 not 5 stars because I find offensive that the dealership will wash a Lincoln vehicle after maintenance is completed, but not a Ford. You are out of the same building. The same dealership. You make it look like Ford is for lower class people or something. Doesn't make a Ford customer feel like purchasing another Ford vehicle, ever again.
03:09 19 Feb 21
02:00 18 Feb 21
01:53 17 Feb 21
Not a pleasant experience as my car was damaged and they did not own up to the damage and transmission even though reoaired under warranty still has issues.This is my 4th Ford product 3 of them Fusions.I was looking into the Edge ST for 2022 but after this Ford has lost a costumer.
23:16 16 Feb 21
One of the best service in GTA . The costumer service very helpfull
20:44 16 Feb 21
19:56 16 Feb 21
Thank you Max and Claudio for getting me into my new F150 looks great and you can't beat the deal
16:40 16 Feb 21
Chris was very polite and helpful.
20:50 15 Feb 21
15:05 15 Feb 21
19:58 14 Feb 21
19:04 14 Feb 21
17:31 14 Feb 21
01:28 14 Feb 21
19:56 12 Feb 21
19:51 12 Feb 21
19:23 12 Feb 21
05:48 12 Feb 21
friendly fast efficient
05:36 12 Feb 21
They fixed my car very fast and now my car moves like a new car
02:00 12 Feb 21
Excellent service and friendly staff. Highly recommended!
01:51 10 Feb 21
00:21 10 Feb 21
I dealt with Claudio Di Pede at this dealership and he was helpful and honest throughout the entire process. I don't give out 5 stars often unless the business is deserving. So far I got a great deal for a good car that has given me no issues. They had the car properly detailed and it drives great. Thank you.Update: a year later my car still drives like a dream 🙌🏽👍🏾.
17:47 09 Feb 21
03:18 09 Feb 21
02:22 09 Feb 21
Great service and always helpful with suggestions on what can be done to keep you on the road.
17:55 08 Feb 21
19:00 08 Jan 21
I had a wonderful experience with Gary Wener buying my newest car. Gary was extremely knowledgeable, helpful and professional. Gary was able to remove a lot of the stress of buying a new car and I will certainly use him again. Thank you Gary!
15:25 07 Jan 21
Had a great experience at the service department! Superior to every other dealership that I have visited!
04:59 29 Dec 20
very good stuff
22:41 28 Dec 20
Good staff, very open
12:47 23 Dec 20
I waited four months to write this review just to see if I get the same quality of service and attention that one gets while buying a new vehicle.I went in for my oil change and their attitude was professional and impeccable. The oil change happened with clockwork precision. Sandeep and Ravi are great sales guys, very knowledgable and patient. They helped us pick the best vehicle and we love it. They took care of everything - the paper work and trading off my old vehicles and I did not have to worry about anything as I was in good hands. The only drawback was that their administrative process took too long and the delivery was delayed by more than a week and I had to talk to other dealerships as well. However it got done eventually.
17:09 08 Dec 20
If your coming in to Yorkdale ford or Lincoln ask to speak with FRANK. This guy will help you out in anyway possible and he will make sure you walk out this dealer smiling with a brand new vehicleThanks Frank!
17:47 01 Dec 20
Kelly in sales was very helpful! Great service team as well!
17:19 26 Nov 20
Random sales person will cold call you in the worst telemarketing fashion of dragging out a call, forcing engagement and only providing the reason of the call after going back and forth a few times.For the love of everyone's sanity, can your sales person just go hello I'm x from yorkdale Ford and was wondering if I could interest you in an upgrade. Get to the point right away after a short greeting so we can both get on with our lives please?Stop it with the Hello... Are you... I'm whoever from yorkdale Ford... I see you have a... And THEN do they get to the point of trying to drum up sales. It's annoying to say the least. Made me feel kind of silly thinking it might be a call regarding a vehicle recall, or anything important for that matter.Oh, and for the last time, Ford stopped making hot hatches, the kind of car I bought. Nothing in the current Ford catalog is an "upgrade". I AM NOT INTERESTED. I wasn't a year ago, or the year before that and I sure as heck am not today. I don't want an eco whatever, I'm not interested in a mustang, nor do I want an SUV.
00:10 26 Nov 20
12:38 14 Nov 20
Ravi and Kelly were amazing they were very prompt and made sure everything is perfectly done without guessing.Ravi was very helpful and polite with just minutes of notice, and in less than 3 days delivered my truck that I needed badly. Thanks to all the staffs that helped high five!
22:53 12 Nov 20
Got my first car 2020 escape, great experience with ravi very professional and very helpful. I would recommend him.
13:35 02 Nov 20
I purchased a 2016 MKX from Ravi. He was very professional and took care of everything seamlessly. I would recommend him above all.
15:14 31 Oct 20
Quick, efficient and very professional.
14:11 24 Oct 20
Quick service today
21:35 21 Oct 20
Sandeep great customer service purchased 2020 limited ford explorer hybrid
01:34 21 Oct 20
22:30 17 Oct 20
06:50 16 Oct 20
19:51 14 Oct 20
Nice place to buy a new or used car. Zulia is helping you to have your new dream car. 100% recommended. We bought a Ford Escape 2020. 1 week ago. I love my car. Thank Zulia.
18:49 06 Oct 20
Update: The manager Contacted me and offered to fix the scratches, it was nice of him to do so, definitely makes up for some the headache I had to go through :) As a result, I changed my review to 4 stars instead of 1. But since just less than a year is left on my lease, I'll just return the car with scratches and let them worry about it.I factory ordered a Mustang and they totally messed up the order. Gave me a car that doesn't have the options I paid for, and still tried to charge me for the options they forgot to put on it. After I mentioned that its not fair to charge me for options that the car doesn't have they reduced the price, but I still ended up with a car that wasn't what I ordered (and I waited for more than two months for that)IF YOU'RE BUYING from them, you should know their Vehicle protection insurance (Vehicle armor is what they call it) is unreliable at best. don't waste your money. I've been trying to fix a couple of scratches for nearly half a year (No exaggeration) and they keep ignoring it, even though I paid extra for this protection to have my car fixed during the lease term and not just at the end. for full details you can read below:1st attempt: Manager Nick took pictures of the scratches with his phone, told me he has to file a claim and get back to me . 1 month after I dont hear anything so I email him and he doesn't respond. So I email the salesman that sold me the car and he replies once and doesn't reply anymore. I go to ford and they tell me Nick and Greg (the salesman) are not with them anymore. So I need to file another claim with the new manager.2nd attempt: I filed a new claim with the new manager Sandra, she takes pictures again and tells me she will get back to me. after a month I don't hear anything back and I go and see Sandra, she tells me she has no updates and she'll get back to me as soon as she does. another month goes by and no news, so I go into ford today and they tell me Sandra is not with them anymore.at this point Im wondering how many claims do I have to file with new managers until they fix a couple of scratches. I share this thought with the sales manager Ali (he is generally friendly when everything is going perfect, but not when you have an issue with something). He gets all defensive, saying we are doing what we need to do and we can't call our customers and ask for their permission to change managers (even though my concern was my continuously ignored claim, not how many managers they change every couple of months! they just find it impossible to wait until you finish your sentence before they reply).so anyways, Ali took my info AGAIN, saying he will get back to me. at this point I don't care anymore, what I know is that when my lease is over, Im getting my new car from somewhere else, and will laugh at their attempts if they try to charge me over scratches and imperfections they find on the car. My other goal is to leave this review (and the upcoming updates) everywhere I can so hopefully less people waste their money on imaginary protection programs.
22:21 05 Oct 20
Thank you Roy and Sandeep. I purchased F350 from Yorkdale Ford. Good job. Wilson haus of lechon
21:31 30 Sep 20
I had a terrible service when I arrived, one of the sellers received me, seeing me descriptively from head to toe, I was dirty because I had just left work (construction) and I wanted to know the details of one of the vans they offer since I needed to expand my work needs, but as soon as they attended me, everything was in bad taste and without doing any sales work, it seemed like I was taking away their time, I recommend that you work more on customer service and that you do not judge people by their appearance, remember that it is a Ford agency not a Ferrari agency
00:53 28 Sep 20
03:34 22 Sep 20
01:08 17 Sep 20
Sandeep did an excellent job! Can’t ask for a better sales person. Highly recommend- ask for Sandeep
Rakel De Freitas
00:26 09 Sep 20
My husband purchased a 2019 Explorer Sport as a gift for me back in April 2020. I have been drooling over one for a few years. I can't begin to describe how wonderful the experience was. Max took care of everything, the quote provided was dead on down to the last dollar. Paperwork was completed and ready to sign without delay. The vehicle was absolutely spotless at the time of delivery. The only minor delay was getting my plates transferred and licensed. HOWEVER due to covid and Service Ontario being only open by appointment I fully understand.This is the 3rd vehicle we have purchased at this dealer, 2 trucks for my husband and now my dream Explorer.Thank You Yorkdale Ford Team!
MGTOW DO GELO
12:03 07 Sep 20
Call center person extremely rude. I’ve sent an email to book a service for my F150 and someone called me back. The person corrected my English twice in a very rude way.My English is not good, ok, but it’s not her business.So, you have lost a client who would make some service right now and also switch my current F150 for a new one in December.It happened on September 3rd, 2020.
21:44 04 Sep 20
Thank you Yorkdale Ford. I purchased Ford Ranger from sandeep, ravi and lisa.
20:19 04 Sep 20
Yorkdale Ford is a great place to get your car! Ask for Sandeep and he’ll provide you with the best customer service possible! Great guy and a great friend he’ll make sure to find you the best possible deal!
03:52 04 Sep 20
03:22 03 Sep 20
19:40 02 Sep 20
Recently had some warranty work done @ Yorkdale Ford. Chris was my service advisor, and he kept me updated and in communication throughout the whole process. Mike was the technician who carried out the work. Very happy to have my 17’ Mustang GT back and in working order. Thank you both for your great work.
02:54 02 Sep 20
15:35 28 Aug 20
Sandeep worked hard to find the new Ranger I wanted with all the requested features. Made the process easy and safe with the COVID protocols.
21:58 27 Aug 20
Sandeep at Yorkdale Ford, super amazing person to deal with. Thanks Yorkdale Ford. Thanks Roy and Ravi. I purchased 2020 Explorer ST.
00:20 27 Aug 20
00:10 20 Aug 20
Yorkdale Ford Lincoln is a curiosity, friendly dealership that serves all!
17:01 19 Aug 20
Gary was super helpful in sales.
23:13 18 Aug 20
Pretty much good
23:02 18 Aug 20
Very Quick and Efficient had a transmission error on my car and got it back the next day
13:38 17 Aug 20
21:02 14 Aug 20
13:31 12 Aug 20
Poor workmanship by one of the mechanics fixing the clutch/transmission during a transmission recall. Caused a slow leak of the front axle seal of my fiesta, and they refuse to acknowledge it could have even been their work. They hide behind the fact that you won't take your car home and inspect their work yourself, or have an independent mechanic inspect it. You can't inspect for a slow leak until it's too late, and you're the only ones who touched this car! Well, no longer!
15:49 07 Aug 20
Purchased Ford Transit MR roof can from Sandeep. He’s fair and a very nice to deal with highly recommended. Thanks Yorkdale Ford.
14:44 07 Aug 20
The service department staff are extremely rude. I ordered a part via phone and the next morning the parts dept called me back to let me know it was ready for pickup. I showed up and read the sign on the door to call and the parts would be brought out. I called and called and no one answered the phone. So I went inside. I was met with hostility from the two service advisors saying, “you obviously didn’t read the sign, call the number and your parts will be brought out.” I was so taken back by their attitude so I went outside and called again. This time the phone was answered by a parts person. He brought the parts out and was very polite. He then proceeded to tell me I had to go back inside to pay. I told him I was very rudely told to wait outside, so what was the point of that if I had to come back inside to pay. He said “sorry I just work here, but your right it doesn’t make sense”. I then went inside to pay and was met with even more attitude. The female at the cash desk, didn’t say hello or even look up at me. I handed her the parts form I was given, she responded with, “$27.18”. I asked her what the point of waiting outside was only to be brought back in to pay. She shrugged her shoulders and said, “don’t know” again not even looking up. My family has dealt with Ford and Ford dealers for close to 50 years, never have I ever heard or experienced such utter disrespect to a paying customer at any other location. When I called and asked to speak to a manager after leaving, the female answering the phone sighed and said, “ok hold on”. And I was transferred right to a voicemail, not even to an extension that would ring and give the manager a chance to answer the phone and speak to me. Absolutely disgusting service, and the owners and senior management should be absolutely ashamed of their staff. After reading the other reviews, which I hadn’t until after leaving the location, I am not at all shocked, it seems to be the culture at this location. I had planned on buying my next Ford in a few months from this location, but they have just lost my cash sale.
20:20 31 Jul 20
PC Caulking, I purchased Ford Ranger from Sandeep. He’s the best guy to buy truck in town. Thank you Yorkdale Ford. PC Caulking. Paulo
Duarte Azevedo Toronto
22:06 29 Jul 20
Sandeep verma Ótimo venderor 5 estelas
00:06 27 Jul 20
13:49 20 Jul 20
Worst customer service
13:47 20 Jul 20
Very poor costumer service with front desk.
23:59 14 Jul 20
Carlos Suarez Salvarrey
19:00 13 Jul 20
Great people good customer service
21:39 12 Jul 20
They are not politely and too slow especially in financial management.If you find something wrong or nonessential items in dealing with them or want more clarifying, the final replay is ”it’s not our business” and ”we can't do anything for you” and then refuse you. Just keep away from there and don't trust their statements.
22:18 10 Jul 20
Sandeep provides an amazing experience to me. He is fun and best sales rep I have ever worked with. Come here and experience fun and joy if you need car service :)
22:16 10 Jul 20
Sandeep perfect man and he did the best service to usThank you Sandeep
21:49 26 Jun 20
I'm very happy with the service!! 100% on point 👌 Thanks for your service Sandeep Verma for all the help and making me happy about it! Cheers
22:33 25 Jun 20
20:31 25 Jun 20
03:41 18 Jun 20
12:27 16 Jun 20
18:15 11 Jun 20
17:00 04 Jun 20
Pleasant experience with the parts department.
15:26 30 May 20
Gary is the best
17:45 29 May 20
I dealt with Max and Sandeep. Both were very professional and took great care of us!
19:33 28 May 20
Never will do service there again. Got ripped off 180$ to check what was the problem with my A/C. Almost 900$ to fix a "leaking" line....incredible..
12:55 25 May 20
Jesse is the nicest most honest guy there!
18:45 21 May 20
Came in just looking, ended up buy a new 2020 F150 platinum truck. The process was fast and easy.If your looking for a new vehicle come see Sandeep. He was awesome!
23:20 20 May 20
Thanks guys for the magnificent service! I love my 2020 ford f150 king Ranch... how can not love it???
18:13 15 May 20
Thank you very much Sandeep Varma for help me to get what I need.
18:11 15 May 20
We are very happy with our new vehicles thanks Sandeep Verma for your help .
20:58 13 May 20
I brought my truck in today to get the recalls done and for them to check out a rattling sound. My vehicle is still under warranty and they said they couldn't do it what a joke
20:24 13 May 20
Sandeep Verma was very helpful. Thanks!Got a Ford Escape
18:48 21 Apr 20
Poor after sales support.Tried to get my new MKC in for its first service. I understand the limitations of available services due to COVID-19, and am okay with that.Obviously normal staff are not manning the phones. If you are going to have someone talking to customer, they need to be well trained. I should not have had to escalate to a manager.The service manager was not very helpful either, yes his hands were tied because lack of staff, again understandable, but I wasn't expecting him to make excuses for the person on the phone. I would have expected a more professional response. My experience with my 1st Lincoln since I have had it off the lot has been less than stellar, the vehicle seems okay, it is that "Lincoln Experience" I have issues with.
16:03 06 Apr 20
I dealt with Claudio Di Pede at Yorkdale Ford Lincoln dealership. From the start, he provided thorough information and was very professional. I do not normally give a five star rating, but where it is due, it should absolutely be given for above and beyond service. Thank you Claudio. Best regards.
19:55 30 Mar 20
Purchased a 2017 F150 Lariat with Sandeep a few weeks back and very satisfied with the dealerships service overall.Very attentive and polite staff, buying experience was very positive. Highly recommend.
Zandra Nicole Del Rosario
21:11 16 Mar 20
I would like to thank Mr. Sandeep , Mr. Heeman and Mr. Roy Calica who helped me a lot . Thanks to them because I got the car that I wanted . They will help you in everything. They are friendly and nice . They gave me great deals that's gonna help me and my car.Thank you Ford Yorkdale Lincoln for your help. Good having business with you guys. I recommend this location if you wanna buy used and new cars they will help you in terms of what you need.Thank you so much . Much appreciated.
19:48 16 Mar 20
16:01 06 Mar 20
Friendly, fast and thorough
19:26 28 Feb 20
Just got the Ford Edge St. Beautiful car. Wonderful Service from the manager Sandeep and the financial manager Roy. Will definitely recommend YORKDALE FORD for any of your vehicle needs.
21:47 26 Feb 20
Sandeep vermaGood service
Lai Hung Son
21:46 26 Feb 20
Sandeep was very good. He helped me buy a ford van. Highly recommend
16:45 26 Feb 20
Couldn't get past the rude receptionist. Unbelievable. Dealerships are a dime a dozen, and I think most would prefer someone with a better disposition.
21:30 22 Feb 20
I purchased a Ford Ranger from Yorkdale Ford dealership and I really enjoyed and had a very good time with Touraj, he is one of the best and most helpfull salesman in this business, thank you Yorkdale Ford for an amazing deal.
06:10 21 Feb 20
17:20 19 Feb 20
Had a window emergency, they got me in that morning and worked hard to get me out asap. Friendly service. Clean establishment. And amazing free coffee. Will come back here for any future services for sure
23:25 15 Feb 20
Sandeep And Roy are very helpful. 5 stars.
02:43 21 Jan 20
One of the best Ford dealerships in GTA.I’ve never had any issue as a fleet card driver.5star service.
14:50 15 Jan 20
The worst ford dealership ever they don’t care about their customers have been to this place thrice 2 times for sales worst experience. The sales team doesn’t want to listen to what the customer wants and just wanna hit their targets and the worst one was today when they declined to take my car in which was on lease because they don’t have enough space. So even though being a loyal customer I am running to different ford dealership to return my car.try avoiding this dealership!!!
02:25 09 Jan 20
Good service and great technicians.
08:40 07 Jan 20
Excellent sale service. Clean show room. Customer parking not so good.I would like to remove the five stars to two.Like I said six month ago bought a second hand car from Yorkdale Ford. I was told I would be getting 4 NEW snow tires. Well got the car and the snow tires. Put the tire in my garage. When I went to install them I couldn't because the tires were 2009 and full used. Very disappointed with the dishonesty.
00:22 07 Jan 20
01:45 31 Dec 19
We are very much satisfied with the yorkdale dealership. It was splendid experience to deal with Sandeep Verma. He explained us the details very well. Hoping to deal with him again in the future....
01:43 31 Dec 19
Great service and rewards. Extreamly happy with Mr. Sandeep Verma and will recommend my friends and relatives as well.
18:47 29 Dec 19
Now what review can I give about getting directions to a place.
00:10 28 Dec 19
Solid staff, quick and quality service provided for oil change
15:30 23 Dec 19
23:43 20 Dec 19
I purchased Ford Ranger Lariat from Sandeep the manager. The best service in town from Yorkdale Ford. Thank you Roy and Sandeep for this beautiful truck and very happy with the service. I highly recommend Yorkdale Ford and see Sandeep for great deals.
Duarte Bricklayers Ltd
00:42 17 Dec 19
16:13 01 Dec 19
Great service, attentive staff
15:45 30 Nov 19
19:06 29 Nov 19
I purchased 201o Lincoln NAUTILUS from Heeman, Sandeep ans Roy. Amazing service and very welcoming. Thanks Yorkdale Ford.
12:48 28 Nov 19
03:07 28 Nov 19
Friendly easy going staff, never pushy and provide top quality service. Been bring my Edge for 4 years never a complaint!!
23:28 21 Nov 19
23:31 19 Nov 19
22:54 16 Nov 19
Roy Business Manager helped me with my F350 approvals and Sandeep Sales Manger is an amazing guy to deal with, his sales staff is super helpful and their service standards are way high. I highly recommend Yorkdale Ford dealership. Bruno.
AZ Properties LTD.
00:09 16 Nov 19
I purchased F150 from Sandeep the manager at Yorkdale Ford. Roy business manager helped me with warranties and maintenance plans. I enjoyed my purchasing experience at Yorkdale Ford.
GM Flooring & Beyond INC
17:39 14 Nov 19
Very good service
11:30 13 Nov 19
Great place to purchase Ford/ Lincoln/ used car vehicles. Conveniently located at the Dufferin and Lawrence location.
17:41 09 Nov 19
I purchased F150 from Yorkdale-Ford, I’m very happy with the purchase and my sales manager Sandeep is very nice in dealing. I recommend Yorkdale Ford and see Sandeep manager. Thank you.
16:36 07 Nov 19
l took my 2017 Ford F150 to Yorkdale Ford for a warranty-required oil change 30 Oct 19, having purchased the vehicle new there in Fall 2017.On 05 Nov 19 l noticed a loud, persistent rattling engine noise when driving the vehicle 'cold': the engine oil gauge showed normal range and the noise disappeared after 20 minutes use. It reappeared each time l used the vehicle ie 4 times during the day06 Nov 19. Same issues but louder and longer duration engine noise, same oil gauge reading. l called Yorkdale to get vehicle examined but it took 6 calls to make a booking (line busy or unanswered). Finally made booking for 12 Nov 10While driving the vehicle later in the day, the gauge oil gauge dropped to zero oil pressure and the loud engine noise got louder and more persistent. When l got the vehicle home 10 minutes later, l checked the engine oil using the dipstick: The oil dipstick was 'bone-dry'. l immediately called Yorkdale, updated the service manager about the lack of oil on the dipstick and zero gauge pressure and was told by the service manager to drive the truck directly to Yorkdale, a 20 minute drive. When l reiterated the apparent lack of oil in engine, zero gauge pressure and loud engine noise and fearful of engine damage, l was again directed to drive the truck immediately to YorkdaleUpon arrival, the service manager brought the truck in for an inspection. Twenty minutes later he told me that an O-ring on the plastic oil drain plug had failed and he would add oil and l would be 'on my way'. I asked him how this failed O-ring was related to the zero oil pressure gauge, zero oil on the dipstick and the loud rattling engine noise and whether the engine had suffered oil starvation issues. At this point he just 'blew me off'…ie l should have no concerns about the engine.I then asked to speak to his service manager supervisor as l considered the service manager to discourteous as well as not addressing my questions about engine damage.The supervisor came out with the oil drain plug, showed me the O-ring failure and told me it was being replaced, and any 'missing' oil was going 'topped up'. When l asked about oil-starvation and engine damage issues, he directed me to accompany a mechanic on a test drive to determine if the noise/gauge issue was addressed.The mechanic told me he had added two litres of oil and l asked why this was needed: he told me because engine oil leaked past the O-ring. I asked about the intermittent oil pressure readings: why would it read 'normal range' then zero pressure and then back and forth. I did not receive a clear answer. Ditto on why an engine purported to have 4 of 6 litres of oil in the engine would show zero oil on the dip stick. However he confirmed that the engine may have sustained oil-starvation damage, but l should not worry as l had 45k left on my engine warranty. He had thought the loud persistent engine rattling was cam chain tensioners….my original thought as wellThe service manager supervisor confirmed the same solution ie l had 45km to file a damage claim on the engine due to oil-starvation issues but that the vehicle was safe to drive.I directed him that l wanted Yorkdale Ford to ensure that the zero oil gauge pressure, loud engine noise and zero oil on the dipstick was noted in the service file. When we checked, none of this information had been recorded by the original service manager.Bottom line: no culpability on behalf of Yorkdale Ford for the oil plug O-ring failure, despite Yorkdale doing the work. No plausible explanation why an engine with purportedly 66% of the oil required in the truck showed intermittent gauge readings ie normal to zero and back to normal, loud engine noise and zero oil on the dipstick. And l only have it on Yorkdale Ford's 'word' that they only put two litres of oil in the engine and if the engine fails before my 100k warranty period, the engine will be replaced. No offer to confirm any engine damage.Last but not least, l found the initial service manager unprofessional and dismissive.
22:47 02 Nov 19
I was very happy with my sales associate MJ as he got me everything I wanted as features for my vehicle. I was also very satisfied with Roy from financing since I got the right deal that I wanted.
15:47 02 Nov 19
My husband purchased F150 from Sandeep at Yorkdale Ford, very nice gentlemen with great pricing and service. Thank you.
Júlio César Coelho
15:44 02 Nov 19
Sandeep, manager is amazing great deals and excellent service. I highly recommend yorkdale ford and see sandeep for deals.
Eliad Yair Amsalem
14:17 02 Nov 19
Amazing service. Good price. Very professional team. Very recommended!!! Sandeep, Lisa and Max gave me a good deal and excellent service. Thank you!!!
19:17 01 Nov 19
21:19 30 Oct 19
Edit:You want more details, here it is.My girlfriend called the service department at your location because she was having rattling issues with her Ford Fiesta. The person on the other line told her to bring her vehicle in on a certain day at 8:30 or 9am. the exact day and precise time i cannot remember since it's been weeks now. the appointment was set and the location date and time was confirmed. When the day finally arrived, we went there and were told that my girlfriend has no appointment. We both had to plan our day and take time off work, only for this to happen. No apology, no sympathy, nothing. It was even more infuriating given that time was wasted in not looking for other places to diagnose and fix her vehicle, during the time between the. phone call and the day of our "appointment".
02:40 26 Oct 19
I would like to thank MJ for the great deal he got us on our Ford Escape. Very helpful salesperson, took the time to show my wife and I how everything functioned on our car. Thanks MJ loved our experience doing business with you.Ozy
19:05 25 Oct 19
00:09 23 Oct 19
My1st time visit at Yorkdale ford I was greeted by Chelvin Jennings with a recall issue .Mr Jennings promptly arranged to have the issue resolved with an appointment the next day.The issue on my 10 yr old pick up was resolved the next day as promisedThanks Chelvin.
Maryan Chaves Angel's Boutique Coaching & Spa
18:09 21 Oct 19
Zulia is a great person.Amazing customer service recommend
13:57 20 Oct 19
19:15 18 Oct 19
Sandeep the best guy to deal with , very friendly and listen to your needs great experience
14:48 17 Oct 19
Parts and auto service are really bad, poor customer relations. Even just to tell them that what you need will take very long time. When you get there to get your ordered part the part will not be there. The only good thing is there free banana
Mr Rayken TLAXMUSIC
05:38 14 Oct 19
19:13 11 Oct 19
They are rude people working here. Got treated poorly and the mechanic was sad. Avoided me and why?, just looking at his work, that's why!I'll never go back, here again, that's for sure!
22:06 08 Oct 19
Amazing experience dealing with Sandeep, Roy and Touraj. Yorkdale Ford gave me amazing deal and a nice car. Thank you.
21:05 07 Oct 19
I can't recommend this location. I came because they have good reviews, but in my case it didn't work.
19:05 05 Oct 19
Purchasing my new F150 from Sandeep at Yorkdale Ford was truly a pleasure. He was extremely friendly, helpful and went the extra mile to make me and my business feel appreciated. I would recommend everyone to reach out to Sandeep the next time they are considering a new Ford or Lincoln.
18:08 04 Oct 19
Justin and all in parts were fantastic .
17:14 02 Oct 19
22:19 01 Oct 19
22:10 01 Oct 19
**STAY AWAY**They will take advantage of you, pretending to care about your best interests.Make sure you read and fully understand everything before signing any of their paperwork.Watch out for Jesse
17:55 27 Sep 19
Sandeep Verma was fantastic. Very informative, patient and all around helpful. Made the buying experience enjoyable.
23:18 24 Sep 19
Quality customer service exceptional support. Thanks to Lisa, Sandeep and Max at Yorkdale Ford.
13:37 24 Sep 19
Gets it done
19:18 23 Sep 19
Purchased Ford Escape from Sandeep, his service and pricing is amazing. I highly recommend his services. Thanks to Yorkdale Ford and Sandeep.
20:19 20 Sep 19
Sandeep helped my Dad and I find a great truck for the infamous Canadian winters! Looking forward to our new truck - Thank You!🙏
18:23 20 Sep 19
Had a great experience with sandeep. I would highly recommend
03:23 20 Sep 19
Hard to find parking other way it's not bad
22:43 15 Sep 19
15:03 13 Sep 19
Fantastic place to get some food when in a hurry. The service is quick, pricing is affordable, great character. Will come visit again
13:59 10 Sep 19
Outstanding customer service! Had to bring in my car for some repairs and the team made the whole process smooth. I even received a courtesy call post repair to ensure everything was to my liking. 5 star for service and quality of work! Thank you!
17:15 31 Aug 19
13:37 29 Aug 19
I had purchased Ford Escape Titanium 2019 and very frustrated since I called this branch 4x times and even left a message but nobody get back to me. Believed it or not I just want to purchase an additional insurance coverage for my car and want several questions unfortunately no one is interested!So very upset, Im now thinking of returning the car since it just bought four months ago! Customer service is poor too, she doesn't sounds welcoming and this is just 9am!I gave them 5 star before but seriously I shouldn't do that.
21:11 21 Aug 19
Over all when I was there everyone was friendly and it was great.
20:45 21 Aug 19
Jenifer alzate echavarria
19:41 21 Aug 19
Zulia castellano is a good adviser. She explain all information very well...... This place is excellent for get your first car
22:03 12 Aug 19
Been bringing my mustang in for service every 10-15km. When I bring up an issue with my camera in February they ok my car say it is fine. Now I bring it up again, and they tell me it is out of warranty. Car is still under lease. I’ve had to reschedule my appointment 3 times. Service manager was rude. Did not solve the issue. We have a company that owns 3 fords cars/trucks. Extremely disappointed at how they treat a long time serious customer looking to spend another $20,000 next month and buy this same vehicle...Update: did some research online and found this was a common issue. When I rolled back the sleeve found the wires were pinched too tightly from factory by the end of the plastic sleeve and strap causing these thin wires to tear. Makes sense why With heat this was getting out of control. If I could give 0 stars I would. Not only did I have to find the issue myself. It was a factory mistake that isn’t being recalled because it doesn’t directly affect safety. Bunch of losers at this location. I’ve taken pristine care of my mustang. Once I buy out my car I’m never coming back to this dealership again. 👎🏽🤮
18:50 31 Jul 19
horrible customer service. called for an advice from customer service, the answers were short, unclear, the woman was not willing to help and asked if "i heard what she said" not recommend it .
God with Rabies
17:26 23 Jul 19
17:48 17 Jul 19
I was in a pinch to get oil and an oil filter for a Transit van with a 3.2L Powerstroke Diesel. Gave the parts department a call and they were able to help me immediately and had all of the supplies in stock.
20:01 16 Jul 19
They have so many nice cars in inventory and Max was a pleasure to work with when we bought our Pre Owned Venza
15:07 13 Jul 19
It's exceptional nice place and people
02:12 10 Jul 19
Wonderful sales person... took her time to show us every possible vehicle which matched our needs. Very impressed with her patience and knowledge about not only the new vehicles, but also the different makes in the used vehicle inventory!
16:44 23 Jun 19
Friendly and helpful.
00:08 16 Jun 19
No experience. in keeping receipt file on data for customers record sales.
20:05 13 Jun 19
23:09 12 Jun 19
A place to visit, wonderful people and helpful
14:21 07 Jun 19
17:43 01 Jun 19
Phenomenal service, phenomenal people, very professional! People oriented!
02:21 24 May 19
I've never been so grateful to such amazingly patient sales people and the service department is just outstanding. I bought my car new at this location and I've never regretted it once
23:33 08 May 19
Great service @ parts department
15:36 22 Apr 19
The last time in for service they broke my key fob and are claiming that it was already fractured when I arrived and they're trying to charge me $300 to replace it. No accountability taken by anyone
18:16 20 Apr 19
20:37 13 Apr 19
12:35 11 Apr 19
Kind staff and good sitting area.
09:14 10 Apr 19
04:57 16 Mar 19
This guys are lucky because they don't have to sell their cars. The customers are buying anyway. The sellers too old and to lazy. I walked away to Weston Ford (the brother dealer) and found different atmosphere. One star Yorkdale Ford and 5 stars Weston Ford.
20:25 15 Mar 19
13:19 14 Mar 19
14:09 13 Mar 19
My dad purchased some mustang mats for his 2016 GT. he did not use them, and the mats are brand new and still in the box. Called to see if we could return them, but was denied the return, they say because they got it from another dealer, and quote " they are basically garbage to us" this is what the manager told me. (note, not sure if it is the manager for the entire dealer or just the parts manager.) the issue is, we have purchased 2 new cars from this dealer, and 2 new mustangs from ford in the past 4 years. I think they should accommodate customers, specially those who give them business.
11:24 11 Mar 19
COMMENT FROM 78.000.00 CAD FINANCIER OF F-150 , 2015.YES, I HAVE BEEN TWICE IN THIS DEALERSHIP AND SOME OTHER ,DONT BUY FROM LUKAS AT BROWN BROTHERS FORD,NOT AN TRUSTWORTHY AND RELIABLE SALES!!! SAME COMPLAIN TO YORKDALE ONTARIO.MR. PRESIDENT OF FORD, PLEASE BE ADVISED.I BOUGHT F-150 FROM FORD 2015 WITH EXTEND WARRANTY IN BC VANCOUVER ,WHICH IS SUPPOSED TO COVER FROM BUMPER TO BUMPER . AFTER MY FIRST VISIT "LADY" FROM THE DESK CALLED ME AND SAID I NEED TO CHANGE MY WHEEL NUTS, IM VERY SORRY I CHECKED ALL WHEEL NUTS ONLY SOME OF THEM LOOK TIRED. AND SHE WANTED TO CHARGE ME 12$ A SET FOR ALL WHEELS WHICH IS 48$ IN TOTAL PLUS TAX,I DIDN'T TOUCH MY WHEEL NUTS AT ALL SINCE I BOUGHT THE VEHICLE ,AT THE SAME TIME I PAID EXTEND WARRANTY. SO IF A "LADY "FROM A FRONT DESK" CONSIDERS WHEEL NUTS WORN OUT IT DOESNT MEAN THAT THEY ARE DEAD AND SHE CAN REFUSE YOU ON THE NEXT SERVICE. IF DURING THE MAINTENANCE SERVICE GUYS AT FORD DEALERSHIPS DONT TREAT WITH RESPECT AND CARE WHEEL NUTS/VEHICLE IT IS NOT MY PROBLEM. I DO CONSTRUCTION AND WELL AWARE OF WEAR OUT NUTS CONDITIONS WHEN IT IS NOT SAFE TO USE THEM . WHEEL NUTS ARE WORN OUT ONLY 10% OUT OF ALL 4 WHEELS.BUYING ONLY ONE SET OF 12 NUTS WOULD HAVE SOLVED AN ISSUE. SHE MADE A DRAMA.OF COURSE I UNDERSTAND THAT SHE WANTS TO CHARGE ME AND BRING MONEY TO FORD,BUT I SAW THE WHEEL NUTS, AND DOUBT SHE DID. THANKS THAT YOU ARE NOT ONLY ONE IN THE CITY AND I HAVE OTHER INDEPENDET MECHANICS.I'LL CONACT CUSTOMER GOVERNMENT SUPPORT TO FIND MORE INFO, & IN THE CITY FOR CUSTOMER COMPLAIN TO FIND OUT IF I CAN GET CERTIFIED INSPECTION OF MY VEHICLE FOR THE NOISE AND OTHER ISSUES.MOREOVER,DURING THE SAME CALL "LADY AT THE DESK" TOLD ME SHE IS NOT WORKING FOR FORD BUT FOR YORKDALE....NOW TELL ME HOW COME SHE DOES BUSINESS ON BEHALF OF FORD???HOW COME SHE DARE TO CALL ME IN MY BUSINESS TIME AND REFUSE SERVICES OR ACT LIKE A DRAMA QUEEN TO A FORD CUSTOMER WHO IS FINANCING A PICK FOR $78.000.00CAD??? IS SHE A SARCASTIC COMEDIAN??? IF SHE WORKS FOR YORKDALE NOT FOR FORD AS SHE SAID, SO LET HER GO AND SELL CLOTHES,SHE HAS HUGE POTENTIAL!!!SHE ALSO SAID THAT I HAVE BASIC COVERAGE NOT EXTENDED AND IM PAYING FOR EXTEND WARRANTY,BANK CHARGES ME IN FUL'L, SO PROBABLY YOU GUYS CAN CHARGE "THE LADY AT THE DESK" IF SHE IS NOT WELL EDUCATED/WELL AWARE ABOUT FORD POLICY , OR IT LUKAS FROM BC ,VANCOUVER DEALERSHIP WHO LIES WHEN SELLING THE TRUCK.LUKAS, AS YOU CHEATED ME AS WELL ON REGARDING OF FUEL EFFICIENCY ,WHEN YOU REASSURED I WILL SPEND 13.8L/100KM ON AVERAGE ON GAS ,WHEN I HAVE 15.9/100KM , PROBABLY YOU CAN ANSWER THE QUESTION,WHY ONTARIO DEALERSHIPS ARE DOING THAT TO ME,WHY DO I HAVE TO OVERPAY, OR PROBABLY YOU WANNA PAY FOR THE SERVICE YOU PROMISED/AND GAS OVER - EXPENSES THAT I HAD OVER LAST TWO YEARS?ALSO,REGARDING THE NOISE THAT I HAVE BEEN COMPLAINING TO FORD,AFTER A YEAR AGO FROM NOW, I BROUGHT DOWN TO FORD DEALERSHIP IN BC AND ON..... ALL THE TIME AT FORD DEALERSHIP ONTARIO, BC DEALERSHIP THEY SAY WE HEAR NO NOISE,GUYS ITS NOT MY PROBLEM YOU CANNOT FIND THE ISSUE,ITS YOUR TECHNICIANS ,IN BC DEALERSHIP YOU ALMOST LET ME GO WITHOUT BREAKS,WHEN BREAK FLUID LEAKED UNDER-WARRANTY AND WHEN YOU REFUSED TO TOW MY VEHICLE AND I TOWED IT FOR MY OWN EXPENSES FOR 180KM TO DEALERSHIP. LUKAS, ANY COMMENTS ON THE VEHICLE YOU SOLD ME?IF MY FRIEND ,TIM, WHO HAS BIG EXPERIENCES IN FIXING ENGINES,WOULD HAVE BEEN NOT INVOLVED, YOU GUYS FORD DEALERSHIP ,WOULD LET ME GO ON THE ROAD WITHOUT BREAKS,MOST LIKELY I WOULD SUFFER IN AN ACCIDENT. NOW AFTER ALL THE STRESS WE HAD EXPERIENCED WITH 4 PEOPLE ON BOARD WHEN I HAD LOST BREAKS, YOU GUYS SAY THAT ITS HARD TO IDENTIFY A NOISE. DO YOU THINK I TRUST FORD MECHANICS? ABSOLUTELY NOOOO! I HAVE A WITNESS ,TIM, WHO WAS AT VANCOUVER DEALERSHIP WITH ME SEEING YOU GUYS LETTING ME GO WITHOUT BREAKS!!!IM AFRAID TO HAVE SAME PROBLEMS IN ONTARIO,IM CONCERNED FOR MY FAMILY SAFETY AND OTHERS ON THE ROAD. NEXT TIME I CALL MINISTRY OF TRANSPORTATION FOR TECHNICAL ISSUES.THERE IS PART 2 OF MY COMPLAIN BUT GOOGLE DOESN'T ALLOW MORE WHEN THERES MORE TO SAY.
23:52 22 Feb 19
I've been taking my car here for years and the staff have always been pleasant, friendly, and informative. I haven't had any issues with my car after having work done here.
20:15 12 Feb 19
You know what’s warm leads and cold calls 😒 I came there, as a warm client and told them I was going to buy a car. They gave me 2 options, witch I didn’t like, and when I did not agree on them they stated that I’m just not ready to buy a car. Same month I went and got it at the other dealer. My opinion this place won’t give you a good deal.
Juan Carlos Vargas Torres
23:13 09 Feb 19
07:53 30 Jan 19
Thanks the auto shop fixed my e350 very happy good crew.
00:26 21 Jan 19
Krishna Kumar Nagaraja
18:35 08 Jan 19
Dear all, I bought 2011 ford fusion last year at this place, that is used car this place from the customer service to service centre people are very roote and mean. the person who sold the car to me, she ripe me off. she charged me 17.5% interest and the car has had problem all ready but still sold as it is. this car missing all sensor and seats are broken, i found them after they sold it to me. I know i have credit problem not in worst case and why she sold second hand car instead of sell new one?, new one always low interest but she sold it second what kind of customer care. Please if you want to buy a car DON'T CHOOSE THIS PLACE; NOW UP TO YOU. I all ready have the experienced, you still want to choose this place. I hope who ever read my message and you will have better place to choose. That is my goal. Still I can't forget this Yorkdale ford what they done to me. Good luck every one. "Mary Teti" the best rip off finance manager. she is the one rip me off so watch out every one. She act nice until u sign the contract then they have manager he will back up her. At the repair shop one skinny maam working, she is thinking she is the one owner of ford, I can't stand for her even a minute.. They want our money but they will treat as a...... Fill in the blank... I got an experienced pay my money now ur choice, still no one called and asked how they can solve my problem.
17:07 07 Jan 19
It is the best customer service I have experience at any car dealership. Customer service staff is very friendly, knowledgeable and patient. They were very considerate and accommodated my last minute urgent request.Service center has a Lincoln lounge with free Wi-Fi, desktop, coffee, snacks. It was very quite and comfortable to work and make phone calls from the lounge.Customer service fixed my tire leak for free as a courtesy.I would recommend this dealership even it is far from your area. The drive will be worth it for sure.
Rimma Fasi T
03:21 02 Jan 19
17:48 24 Dec 18
Very good fleet sales department. Manny goes out of his way to make deals work. Great team.
15:13 24 Dec 18
Great service quick. One of the better dealerships to get a repair
15:49 21 Dec 18
Walked in, they had my replacement headlight ready and waiting. Paid. In and out in under 5 mins.
21:39 14 Dec 18
I loved my experience there AnnJohnstone in service treated me very well tell her Rob Sent you
02:55 14 Dec 18
I really liked the service here. I was looking for my first car and I was given some great advice and support by a guy called Kae. I would advice everyone to interact with him. He was very friendly and helpful. I give a full 5 star for his assistance and guidance.
00:59 06 Dec 18
Services were always excellent at beginning but not really after that.
01:36 30 Nov 18
Very bad experience at this Lincoln location!!! No one noticed when I come closer, no customer service at all!! When I asked a question, just got a “no, we are fully booked “ answer. Then, no more communication no interest at their customers no respect no attention.... I never feel awful like this after became a customer with Lincoln!! So disappointed!
00:30 29 Nov 18
Very good serviceVery good peopleNice praise
04:33 28 Nov 18
I live closed to the location by Yonge but we prefer to travel to this location for service even though it’s over 30min drive. They are always quick and on time. Customer service is amazing and they are always available for our appointments vs Yonge location.
07:32 14 Nov 18
05:14 13 Nov 18
Got my car serviced here without any BS. Nice job.
05:28 10 Nov 18
Visit it you will be happy
01:26 05 Nov 18
18:26 22 Oct 18
19:25 16 Oct 18
I had an excellent time when coming into the store. Spoke with Peter Krasny. Great guy, his knowledge of the car business and of Ford's was unmatched. Will come again, have also referred friends who are looking for vehicles to come see Peter.Great guy
21:21 13 Oct 18
Alex De Souza
23:40 05 Oct 18
Our experience at Yorkdale Ford was all positive. We dealt with Erick for our Explorer Sport. We waisted time at other dealerships trying to get a fair deal for our trade-in, but could get close to a figure we liked. It took Erick about 20 mins to appraise and give us what we thought was fair value for our 2017 Escape Titanium. We agreed to a deal quickly, and when we went to pick up our vehicle, the monthly payments were actually lower than what we agreed to. We'll definitely be going back to him for any future vehicle needs.Thanks again Erick.
18:00 03 Oct 18
They're nice & helpful when you're first getting the car but don't expect the same treatment when you want to get rid of it.
14:43 28 Sep 18
My 2012 Ford Focus needs to get its purge valve and catalytic converter done. Chelvin was very helpful and told me that I really need to get the purge valve done now but the catalytic converter can wait. I appreciate his candor.
01:17 27 Sep 18
20:54 20 Sep 18
I've been driving for more than 40 years and have been to as you might guess many auto and truck service centers. The service I received here by their staff is by far the best I've ever had. I tip my hat to Anne, Emilio and Chess.
01:05 20 Sep 18
Great staff, great service. I went in to the dealership while I was waiting to meet someone at a nearby dealership. They managed to win over my business.Worked with Erick who helped me get a car within my budget while placing me in a much bigger vehicle. I think I got a great deal from these guys. Very helpful throughout the process and made everything very smooth.The business manager Taylor was also very helpful and managed to get all the paperwork done in a very efficient manner.Looking forward to going in there for my service!
21:18 15 Sep 18
Erick took care of our needs, was able to accomodate our schedule by making changes to his own, and nailed us a great deal on a 2016 ford focus. Nothing but great things to say about Erick. Definitely recommend doing business with him as i will gladly refer to him should one need a vehicle!
Norman Griesdorf QC
01:33 11 Sep 18
Great service. Problem solved with real effort and concern.
18:06 07 Sep 18
21:08 05 Sep 18
I was entertaining the idea of buying a new Ford Fusion Energy. I called them yesterday and spoke with Eric on the phone. I mentioned a several features that I would like to have in the car. He said he has just the car I was asking for. He asked me to come for a test drive the next day. So I went all the way to yorkdale from downtown today.1. He showed me the car and it didn’t have the options I asked for(adaptive cruise control). It was disappointing that I was misinformed by a dealership that doesn’t pay attention to detail when it comes to customer service.2. But I didn’t show my disappointment and took it as a genuine mistake. So I mentioned that the options i asked for are not present. Then I said “can we go for a test drive?”. He immediately said that he doesn’t wanna give me a test drive, because he knows that I’m not buying. His ego came into the scene and said “I sell cars for living and I don’t make money if I don’t sell cars and I know you are not buying this”. I was shocked and also at the same time realized how inexperienced he is in sales. I actually wanted to make him understand the mistake he did. So I said to him if you have let me go for a test drive, I may or may not buy this. But If I feel Ford is the right car for me from the test drive, I may come back and buy another car with all the options I need. Or I might just fall in love with how this car drives and end up buying it. He totally ruined the whole experience and I was so disappointed in how short term are his business plans. At the end of the conversation, he finally decided to give me a test drive. But I already had lost my interest in doing any kind of business with him. So I respectfully refused.I just wanna say to Eric, money doesn’t lead. Money follows. I still wanna buy a Ford Fusion. But definitely not from Yorkdale Ford. It was a waste of my time.
16:24 31 Aug 18
Some friends recommended this place saying they have amazing deals.My many thanks to Erick Briones, who helped me in every details during the purchase process!!I couldn't have picked a better one to get the car of my dreams! :DNot only they've got the best deals there, they also have an amazing customer service.Really happy with my brand new Ford Escape Titanium#yorkdaleford #fordescape #loveford #yorkdalefordtoronto #fordtoronto #ebrionesyorkdaleford #fordrocks #fordescapetitanium
17:19 30 Aug 18
HiAnyone who want to finance a car or lease a car. please be very careful. Read all the papers very carefully and if you don't understand anything or if you have a lawyer go with him/ her. I lease a car and its turn to finance. Please don't go with the nice talk and beautiful faces because at the end of it all, you have pay for it. Now I am facing challenges. Please listen me very carefully. A third party with much understanding of purchase a car with bank loan will be much appreciated to go with you. Thank you
01:24 29 Aug 18
This will be our 3rd Ford Focus. We like the car and are sorry to see it go out of production. But even more important than the car is the Dealership and the people who work in it, especially the Service Department.
01:42 28 Aug 18
Had a wonderful experience with Azad a couple of years ago purchasing my Honda Civic. He was very honest and heplful guiding me to the right car. I recommend Azad to anyone who asks me where to purchase a car!
21:20 27 Aug 18
Horrible experience with the general manager Jim Hamilton. Brand new car as of jan 2018. Have had to have the car in for service twice based on technical issues. Rather than making me feel looked after and satisfied, I was left to deal with an individual who had no respect for females or customer service in general. He has been reported to Lincoln Canada based on two inappropriate emails. My attempt to address the matter was met with such a condescendence.I have still yet to have the matter of the car deficit addressed. I would stay clear of that particular dealership from a service perspective.
14:15 23 Aug 18
Visited the store for mustang and had Worst experience ever ....Have visited close to 5 dealers so far in last one week but this one was the worst....Eric the sales guy did not even bother to show us the vehicle since Im on work permit ...my plan was to make a downpayment of 15000$ and I quote the statement that he made was "do you have the money in bank for the payment"...sarcastic and rude towards the customer.....
05:37 21 Aug 18
01:17 21 Aug 18
PARTS DEPARTMENT IS #1 SERVICE DEPARTMENT #0 AND HAS THE WORST CUSTOMER SERVICE. OVERPRICED AND DON'T CARE ABOUT YOU, JUST YOUR WALLET.
13:36 17 Aug 18
Very courteous staff. But very adamant in terms of working through the pricing/financing. They have a clear answer - NO to what other dealers might be offering tontheir customers. Didn't see the win-win attitude at all, which I would expect buying a $45,000-$50,000 car.
01:04 14 Aug 18
18:17 11 Aug 18
Our family couldn’t be more happier with FORD YORKDALE. Leo & Zulia and the rest of the team here at Ford we couldn’t thank you enough.
13:05 10 Aug 18
I visited Yorkdale Ford a few weeks ago and was appalled to see that they still use the type of bullying techniques you see from car salesmen in movies. I sadly can't remember the name of the horrible customer service rep I spoke to, but I remember that he was condescending and mean. First, he told me that he wouldn't talk to me about prices unless I PROMISED to buy a car that morning, then he tried to convince me to sign a lease without even seeing the car, and finally, he yelled at me and grabbed the papers out of my hand when I said I was going to talk to my husband before signing. I assume he treated me especially poorly because I was a young woman in the dealership alone, but even if you're not in that situation, I would never trust this dealership. I would give them negative stars if it was an option.
12:14 02 Aug 18
I am very satisfied they are a great team thank you Zulia and Jim Hamilton you guys are awsome
01:33 24 Jul 18
I visited this location looking for some help in buying my New F150 and this lady was far from help, she make everything seems impossible for me.I have great credit report excellent income as a contractor and I have all the documentation require but Zulia is not what she advertise on the Compra y Venta( Spanish newspaper) she was rude she left me on her office waiting for 44 min alone and I saw her taking care of other customers, she came back to me and toll me F150 was a bit too expensive for me I should look for other option she make feel so bad was clear she did not want to help she actually want me to leave the office so she can take care of other people ,was using her phone during our meeting all the time and was no paying attention to my question extreme bad experience with this lady .Not represent my spanish community
22:03 23 Jul 18
I am very appreciative with Zulia Castellano and Ford for their help and advice in buying my new car. She explained the options I had, and steps I had to take in getting a car. Although I am young , she assured me that I was going to be leaving Ford with a car. I went on a Saturday to speak to her and left on Wednesday with my new Ford Escape. Zulia id very professional and a nice person. I recommend her especially for those who are more comfortable speaking spanish.
17:33 19 Jul 18
Amazing experience at this location. Purchased my ford focus back in 2015 and they still look after their customers years later. THANK YOU!
21:34 13 Jul 18
The absolute worst customer service I have ever experienced. The service dept is only out to get your hard earned money without any care regarding you or your vehicle. I had paid and scheduled a late pick up, after hours and requested my keys be locked in the truck and was told it would be done immediately. I found out at 10pm when I arrived that my truck was behind the fence inaccessible. I had to Uber back in the morning, being late for work and not only did no one care, I had grease and oil all over my cloth armrest. I spoke to the service manager about both issues and was simply told "sorry things happen"!! No offer to clean or anything. Even after 2 emails to the gm of the dealership and a week later, not a single word from anyone. See you later Yorkdale Ford!!! Spend your time and money elsewhere!
12:04 11 Jul 18
18:48 08 Jul 18
22:43 07 Jul 18
Exelente lugar y atencion
11:13 06 Jul 18
Erick and Ali were really great to deal with. They did everything to give the best deal. They can't be beat by any other dealership. I even have a friend who works at an other Ford dealership and when we bought our other car a year ago, even my friend couldn't give me a better deal - and he couldn't give me a better trade-in value either. So now we just go to Yorkdale Ford.The deal we got on our new Escape can't be beat. My sister in-law just bought a Hyundai Tucson complete base model and she is paying more monthly than we are on an Escape SEL loaded with features. Her lease is for the same term as ours. She is kicking herself.
12:04 30 Jun 18
23:37 24 Jun 18
17:45 18 Jun 18
Our experience at Yorkdale Ford/Lincoln has been a great experience over the last 4 years. We originally purchased our Lincoln MKX with Claudio. He was and has been a great guy to deal with -- I would highly recommend dealing with Claudio if you are looking to purchase an new vehicle! I have also had a great experience dealing with Jim and Max, they have always assisted me with questions I might of had and have always been professional. Throughout the 4 years, we have had valet service and maintenance done on our MKX. I will say, the service department has always gone over and above to keep us satisfied! Our experience was positive from the start right up to the end...we will definitely deal with this dealership again!
21:58 12 Jun 18
18:18 12 Jun 18
Had my 6 months servicing work and some optional manufacturers' work, done at Yorkdale Ford Dealership. Chelvin was my service adviser, very professional.Michael Schactman was a very pleasant shuttle driver.Happy with my servicing experience.
12:13 11 Jun 18
People are very polite and amazing.
17:57 10 Jun 18
19:38 06 Jun 18
02:06 06 Jun 18
I absolutely love my car! Azad, Taylor and Gary went over and above to provide me the best customer experience! They really strive to provide the smoothest process from a customer standpoint. I couldn’t ask for more. Thank you!
12:43 05 Jun 18
It's easy to write bad reviews and vent frustration, but this is not a bad review but a warning for those who are looking to purchase here or have work done on your vehicle here. The experience I had a week ago, and have had over the last 4 years with this Service Department is easily the worst Customer Service I've ever experienced. I have never been more humilated in public by someone in a CS role in all my life. I have tried for over a week to get in contact with the General Manager, leaving voice mails, emails, and in a week I've received nothing. Althought I'm sure there are people who work here with integrity, this dealership is not built for long term customer care. They ignore the bad and when someone has a concern they disregard them because it's easier to move on to the next then deal with the issue at hand. This service dept. has single handedly created a stigma around FORD as a company, and I will never again purchase another FORD again. "Take your business elsewhere" is what I was told....Gladly!
03:08 02 Jun 18
11:39 26 May 18
Crowded but fast service
18:51 24 May 18
18:36 19 May 18
Lied to me saying Ford Canada was fixing a problem for the 2015-2017 F 150. Called Ford Canada customer relations and they said they where not aware of the issues, nor were they fixing the problem. So much for been covered under warranty. Thanks Yorkdale Ford for your honestly. Not the first problem with them, definitely the last though.
04:54 17 May 18
20:16 15 May 18
17:27 10 May 18
The positive reviews associated with this dealer (at least the service dept) must have been created by the owners. My experience with their service dept is more consistent with the negative reviews. Told it would be about hour, waited 3 hrs. When the work was completed, there was no explanation of what was actually done.Wanted to have the winter tires switched to my summer tires but was told that the summer tires were too worn so would be better off to replace with new tires. Told them to therefore just leave the winter tires on and I would look to replace them with new ones. When I got home discovered that they had replaced the winter tires with the worn summer tires anyway and was charged for the changeover.In reviewing the bill, I noticed they had overcharged for services previously quoted (e.g. change transmission fluid) When it was pointed out, the service person mumbled some vague excuse. I feel I can't trust any work that's been done on the vehicle - if in fact it was actually done.
23:52 08 May 18
20:12 02 May 18
First time getting service here for our 2017 Ford Fusion. They managed the appointment process well. I left the car there to get a steering wheel recall fixed and diagnose an airbag light. They resolved the issues efficiently and at no cost in this case. Free shuttle service to the North Lawrence Subway (line 1).Pile of free fresh bananas, coffee, water and Toronto Stars for those who wait.
20:21 26 Apr 18
Had an initial problem with my truck. The owner himself is personally helping me get this fixed. Outstanding customer service from Jim.Will update once fixed.Truck fixed nowGreat repair and great priceTurned my negative experience into a great one, and kept a customer!
03:55 19 Apr 18
Clinton M. Mohamed
14:25 15 Apr 18
Yorkdale Ford Toronto, located at 3130 DUFFERIN ST in TORONTO, ON, is your premier retailer of new and used Ford cars, trucks and SUVs. Proudly serving the North York and Greater Toronto Area
18:37 06 Apr 18
I was very satisfied with the service provided by Yorkdale Ford. Great team !Thank you Sewak, Lisa and Ali! You guys rock! :-)
15:54 04 Apr 18
Listen, taking a car in to any dealer is frustrating especially when its a major repair. I did take my car to Ford Yorkdale and at first I was upset that the car broke down and I didn't have a car, etc, but the service coordinator, Anne, was very pleasant to deal with. Very courteous and gave you the straight answer. I car was under warranty and it did take some time to get it fixed but patience is needed, but to get it done right you need to have patience and understand they are doing their best to get it done and get it done right. Great work Anne and keep up the great customer service!
15:02 04 Apr 18
Best and Fast in everything.
12:02 03 Apr 18
After a horrible experience with a Chevy Iroc-z, I switched to Honda and later, Volkswagen. The vehicles from both were the highest quality and customer service was terrific from both. I had heard that domestic vehicles were much better nowadays so I wanted to do the patriotic thing and looked at Ford when my VW lease was up. I should have been alert when no one answered the phone at sales and the second time I left a voicemail. After not getting a response, I called back but the receptionist (at least she answered) told me no one was available. I had enough. I asked where the next nearest dealer was. I was put on hold and the manager came on and said he would take care of me and he did. A lovely salesperson, Phyllis, got us a great deal on an Edge Titanium. I was pleased. A few weeks later we got a letter saying there was a safety recall but they didn't have the parts yet. We drove the vehicle in trepidation about the airbag recall. After waiting months for word back, we started calling ourselves. Eventually we were told the part was available and made an appointment for the recall and also to fix the CD/Radio which malfunctioned the first week. On the day of the appointment, after waiting for 2 hours 20 minutes in the dingy waiting area, I was told that they didn't have either part and would have to come back! The service advisor said that he would call me the next day. He didn't. I tried to call but once again, no answer. After three tries I left a voicemail. No one called me back! Called again at the end of the week and confirmed that the parts were in and made an appointment for the next week. After waiting another 2 hours 45 minutes, I was informed that the recall was complete but they needed a new part to fix the CD player. Apparently it is another 2 hour+ wait. Today I was told that the part is on backorder for 2 weeks. I'm at a loss for words. Less than 2,000 km on vehicle and I have a really bad taste in my mouth. I expect at least an acceptable customer service effort. But I love the Edge. I'll provide updates good or bad, to be fair.UPDATE: It's been a while since my first review and I have to say, the story is different; very different. After the debacle with the CD and recall, the service department actually came to pick the Edge up, replaced the CD player and brought the car I have grown to love back to me with a smile and a handshake. We recently took the Ford Edge in for the first service and the atmosphere was friendly. The appointment was on time and there was a surprise discount!After my first review, the owner of the dealership personally called and apologized, saying that this was an aberration. I was skeptical. After letting a year go by, I absolutely believe this first experience was not the norm. I'm not the type of person who can be placated by excuses. The reason I am revising my review is because of facts. The dealership is indeed dedicated to Customer Service and I would, and probably will buy my next vehicle there. I didn't give it 5 stars because of my first 1 star experience but if what I have experienced in the last year continues, I will make another update with the 5 stars they earned. If you do have a problem with staff, contact the owner. He is very responsive and takes immediate action. He is an example of what management should be and makes me trust his organization. Bravo!
12:38 02 Apr 18
19:21 21 Mar 18
Good only for the oil exchange. Charge me 129 cad for inspection that shows that I have a problem that I've asked them to prepare. No expertise at all.
00:55 21 Mar 18
Yorkdale Ford is awesome! My boyfriend and I were very satisfied with the service provided to us at Yorkdale Ford. Great group of people!
00:16 16 Mar 18
Thank you Ali Sharafeldin for making my first solo car purchase an exceptional experience. I appreciate your patience, knowledge and attention to detail. You were very professional and offered me the ultimate in customer service. I was worried dealing with this purchase on my own but you seamlessly guided me through the process. It was a joy buying my F-150 from you. You and Max Rebboh run a great dealership. Thank you both! I look forward to doing business with you in the future and will not hesitate to send you new clients. Heidi Wienike
22:30 14 Mar 18
Always good service
14:29 10 Mar 18
03:18 01 Mar 18
Second time getting a car from Yorkdale Ford. Phyllis Firestone always goes the extra mile and why I go specifically to see here. Customer service is great. Thank you and enjoying my ecosport!!
03:16 01 Mar 18
After two years I had to return my F150 as the lease was up,I wasnt to sure what options I had and had the pleasure to walk in and be seen by Claudio,after talking to Claudio and seeing all my options I decided to lease a new F150 sport,Claudio was very helpful in every aspect of the process,he made the lease return and getting a new lease such a smooth process,very customer oriented me and my mother felt like we were talking to a friend instead of someone who is just trying to sell you something,very patient think we asked the same questions over and over and he always took the time to explain it to us,from answering our emails/phone calls and seeing us in person the experience was awesome,thank you Claudio for all youre help it is very much appreciated.
13:59 22 Feb 18
Went in with my truck delt with Mark Taylor worse experience was over charged and walk out with the same problem would not recomend yorkdale ford to anyone
01:37 31 Jan 18
I went for a simple oil change on my truck on January 9/18 @ 7:30am which was set up a week before.One hour after they started, the service manager FRED called me and said “we damaged your truck”, it fell of the hoist and was told by Fred it was because it’s a bad design by ford...I went with him to the service section to see my truck and it was badly damaged from the fall off the hoist meaning it was not put up and serviced properly by the technician in charge who I found out later was unexperienced and unauthorized to work on a DIESEL truck....I agreed to continue with oil change for now and I asked nicely not to let the same technician continue working on my truck. Their response to me was it’s not my decision and they let the same technician work on my truck...Around 1:00pm I got a call saying my truck is ready.I went to start my truck and was about to leave and at that moment all the interior lights came on notifying me that somethings wrong.I called the service advisor Mark to see what’s going on and at first he came to check and was surprised and then he went to call the service manager but the service manager did not want to come check my truck and said don’t worry the lights will go off alone, letting me leave Ford knowing something was wrong and knowing my truck was not drivable and I could’ve been in danger.I continued my day and went to work driving in a snowstorm -22 to Burlington. After a few minutes of driving the engine power light warning came on the truck and the truck was slowing down and did not pass the 40 km as I was on the highway...The engine shut off and I was stuck for 4 hours with my defective truck on the Hwy that Ford let me leave with saying everything was OK and put my life in danger... A tow truck came and was showing me that I have a residue of a dry white powder on the gas nozzle which belongs to the emission liquid DEF that was put into the GAS TANK instead of putting it in the nozzle of the DEF TANK where it was supposed to go, which was done by the unexperienced technician who wasn’t allowed to work on a diesel truck...The tow truck couldn’t tow my truck because my truck can only be towed by a flat bed tow truck which wasn’t available at that time because of the weather storm condition...After many tries my truck started but didn’t have the engine power and didn’t go over 60 km...Not to mention that in between all this happening, I tried to contact the general manager in charge Jim Hamilton which was on vacation at that time. So I was told I have to wait until Monday when he comes back. I when’s back on Monday to speak with Jim Hamilton and was miss treated by the receptionist. She told me he wasn’t there yet. I left a message with the receptionist for Jim to call me back but I never received a call back. I called again 2 days later to speak to Jim and was told by him that he has to investigate the situation and again wait for a call back. Once again no help... Friday, January 19, I got a call back from the service manager Fred that my truck is ready and still no call back from Jim Hamilton the head manager. We agreed that I will go pick up my truck Saturday morning. I went back to Ford to pick up my truck. I went to check my truck with the service advisor and a bad moment I was in shock. They did a cover of job and thought I wouldn’t notice. The bottom of the truck looked like it was fixed by a butcher. I asked Sheldon the service advisor to speak to Jim because I refused to take my truck in that condition. Sheldon called the Jim and Jim’s response was “I can’t see him right now I wasn’t expecting him” and did not come out to see me. I left the dealership leaving Jim a message to please call me back ASAP. Again I was being ignored, not helped in the series situation... after I left I called Jim the general manager once again and he answered and again I understood I will not get help from him.It’s not humanly normal what happened. They destroyed my vehicle 2017 Ford Transit E350 Diesel, 6 months old which are used to feed my family....
18:37 19 Jan 18
The worst service, very unprofessional people and awful experience. I don’t recommend this place
23:10 18 Jan 18
17:32 15 Jan 18
Went there just to replace my wipers, fast service, even replaced them for me
16:32 11 Jan 18
Worst dealer experience we had. Walked in and noone on floor available to help after waiting around. Receptionist was rather unhelpful as the rep she got to came out pretty much told us you can go elsewhere as I'm busy....what was the point of coming out. So were going elsewhere...Thanks for nothing Ford Dufferin!What an easy way to loose a sale on 2 cars for Yorkdale Ford.
05:33 02 Jan 18
00:28 26 Dec 17
No inventory of mustangs
22:17 21 Dec 17
The General Manager Jim Hamilton went way above and beyond to ensure an unfortunate and disappointing situation was rectified.Very professional, fair and I feel my business and long term commitment to Ford have been not overlooked.By far the best dealership in the GTA - this is exactly why it is my preferred dealer.Thanks again!
16:57 14 Dec 17
15:41 14 Dec 17
Terrible receptionists, terrible service representatives, and terrible management.
18:01 04 Dec 17
12:35 30 Nov 17
Great experience and response from the Service Department.
03:20 24 Nov 17
They were amazing. I got my part the next day.
02:42 23 Nov 17
01:38 18 Nov 17
I have leased my past two vehicles from Yorkdale Ford. I have dealt with Max Rebboh and Gary Wener. I have always had very positive experiences with Max and Gary. Max knew that I was unhappy with my Ford Focus and wanted to trade it in for a Ford Escape. Max went above and beyond to make this possible for me. Max was very patient and understanding as I made my decision. He wanted to ensure that I would be satisfied. Gary came in on his day off to acquaint me with the features of my new vehicle. I will only go to Yorkdale Ford for future car leases. My dad has been a costumer with Yorkdale Ford for may years and this is why I am very confident in their services and will continue to lease my cars at Yorkdale Ford.
03:08 17 Nov 17
I had been searching online for a Ford Explorer when I came across a particular one that fit all of my needs and wants on Yorkdale Ford's website. I called the dealership to obtain some more information including how I would go about trading in my existing Ford Edge. Andy was able to help me immediately, answered all of my questions and ended up finalizing purchase details with me that same day. Andy introduced me to Lisa who was able to help with our purchase as well, Lisa was quick, friendly, easy to talk with and efficient. Throughout the next couple of days Andy kept me informed every step of the way while my vehicle was being prepared for me to pick it up. From start to finish the entire process was quick, efficient, enjoyable & straightforward. This is the 4th Ford vehicle I have owned and I have loved every one of them, highly recommend! Thank you for all of your help Yorkdale Ford!
16:44 15 Nov 17
Excellent service! Phyllis Firestone was particularly good as a salesperson; she was knowledgeable, friendly and patient. I would recommend you deal with Phyllis if you are buying a Ford product in the GTA. I bought a 2016 Mustang; best car I have ever owned.
04:30 15 Nov 17
I am sorry to say that I am a member of that cohort of women car owners who know little about the mechanical components of cars beyond the most rudimentary information. I have used this dealership for many, many years and they have come through for me so many times. The Service department has provided prompt service, great explanations and guidance where necessary. I particularly appreciate having women customer service advisors, with Anne being my current "go to" person.I have twice bought a used car here from Sales. When I bought my current car a few years ago I didn't hesitate to take my (then) Service rep's advice and see Arash in Sales. We worked together for a few weeks until he found the right car for me. No pressure sales, just great support.I don't hesitate to recommend this dealership to my women friends who are quite uncomfortable with taking their cars to 'THE GARAGE" for whatever reason.
05:53 12 Nov 17
So far i have had good customer support.
02:43 12 Nov 17
23:32 08 Nov 17
I came new to the country, had no license and speak very little English. I met Andy a few months ago and he advised me to get my license and he would be able to sell me a car. Being new to the country is was very hard for me but when I came back to the dealership, Andy had me sit with Lisa, who was very helpful. She got me approved even though my credit is new. Azad was a great help also. I will be back and bring my friends. Thanks you!!! 🇧🇷🇧🇷🇧🇷
15:46 07 Nov 17
My aunt came in and bought a car from Andrew. He treated her with the utmost respect and was very knowledgeable when it came to the purchase of her Escape. We will definitely recommend her to our extended family and friends. A definite credit to the company.
23:02 31 Oct 17
Gary and Taylor both helped immensely! We were able to get someone on the phone throughout the process to clarify or answer questions... They were extremely flexible with my ever-changing freelance schedule, and they helped me to get the exact vehicle I was looking for at an excellent price!Taylor walked us through the financing process and made an extremely welcoming environment.Gary was sympathetic to our specific needs as vehicle owners and extremely helpful in general.Both Taylor and Gary went above and beyond customer service in helping us get this vehicle! We can honestly say WE LOVE YORKDALE FORD LINCOLN!
21:26 26 Oct 17
EVERYONE STOP! DO NOT WASTE TIME AT OTHER DEALERSHIPS! its a really simple piece of advice i went to pine view, younge and steeles total waste of days. This is a one stop place, Carlson and Lisa are the best people I have met in a while, people who actually care and know how to converse without the constant push of sales sales sales and sales. They are genuine and Ford is very lucky to have them! Love my new Ford!**ask for Carlson** and forget any worry!
20:30 21 Oct 17
Wish we’d visited Yorkdale Ford much earlier instead of wasting time and energy at other places.Thanks Andrew Sherman. Every visit I found Andrew is a professional, caring guy and has lot of energy. He participated in every step as a good friend/consultant, right from building a car on website till we drove home in our new car.Andrew you ROCK!!!
02:44 21 Oct 17
01:35 20 Oct 17
01:47 18 Oct 17
04:05 16 Oct 17
19:39 10 Oct 17
19:14 10 Oct 17
23:12 08 Oct 17
19:34 05 Oct 17
16:08 05 Oct 17
Sali satisfecho con el servicio
19:05 04 Oct 17
Since the beginning, when still not sure of what car to purchase, I got all the support at Yorkdale Ford Lincoln. They helped me with the lease ending, on which car would be the best for me and also on finding the car with particular features and color. Claudio is an amazing manager, he helped me with everything and made the whole application and transition an smooth process.I am soooooo happy with my new MKZ Lincoln and for being part of the Yorkdale Ford Lincoln family.
Brown Kuga media
00:35 04 Oct 17
I was looking to buy a car for a few months. I met Andy from a family friend and he made this happy very quickly. The dealership staff, Taylor and the GM Jim were very welcoming. I'll be sure to recommend this place to all of my family and friends!
19:52 30 Sep 17
15:57 24 Sep 17
14:05 15 Sep 17
Best Ford Dealership !
Claudio Di Pede
06:09 15 Sep 17
00:39 15 Sep 17
11:53 14 Sep 17
Good friendly service
13:48 09 Sep 17
Great service where you can watch city news and enjoy a coffee and snack while you wait
20:02 07 Sep 17
07:48 07 Sep 17
17:59 30 Aug 17
Service people are patient and smart, however I don't think they put enough effort into finding out the issue I had been having with my car, and in the end I ended up paying them inspection charge without them finding out the problem I had been having :(
22:23 28 Aug 17
The staff was amazing :)
20:47 26 Aug 17
13:09 26 Aug 17
Very friendly and helpful people.Specially mr. Claudio L. Di Pede ,He helped me getting a good deal. Dealing with him make you feel, hi is in your side and hi make you have one of the best offers dealer can give you.
20:17 24 Aug 17
Great service. Very happy with the entire experience.
19:00 23 Aug 17
Gary is my my man. I was going to lease a mustang. He is a very friendly and taught me everything that I need to know. Car is also insane and it is ever better than what I thought it about. Gary has a lot of patience. He will be happy to let ur car dream come true :)
01:42 22 Aug 17
I picked up my MKZ just last week from Gary and Jim at Yorkdae Lincoln Ford. They made the experience of buying a car painless and enjoyable with no pressure. Gary explained all the features of the car in a clear and understandsble fashion and was very patient with my many questions on technology gadgets. When I dropped in unannounced Mpnday after picking up the car all my questions and concerns were answered immediately by Gary and the service department. It has been a long time since a dealer did that for me. My finance and purchase options were presented clearly so I could make an informed decision. I would recommend Gary and Jim to anyone wanting to buy a car without gimmicks and pressure. I would buy another car from them in the future. Thanks guys
19:03 20 Aug 17
Great experience at Yorkdale. Delivered the vehicle I wanted, on time and with a full walk through during delivery. If you're looking for a vehicle with no hassles, timely responses and follow up with very competitive pricing don't hesitate to drop in and see Gary!
Sébastien de Grand'Maison
23:57 19 Aug 17
Gary was helpful and got me the exact car that I wanted, even though it meant getting it from another dealership in Peterborough. The transaction was pleasant, and I never felt any pressure from him to make a quick decision.
15:38 16 Aug 17
Be aware with every detail they provided which might cost you more if it is not given to you on written.
Joung Pill Yun
15:27 15 Aug 17
It was fantastic expereince with Gary! I am also extremely satisfied with 2017 MKZ. I don't think that I would be able to meet a sales person like Gary who has profound knowledge of the vehicles and is always ready to go extra miles to meet the customer's satisfaction. He was very professional and always tried to put himself into my shoes to understand my financial budget. Thanks Gary!If you want to find a great sales person for Ford/Lincoln, please keep in mind that there is always Gary Weber at Yorkdale who is ready to understand your needs.BTW, my personal review for 2017 MKZ so far is "Oh my god!" If you are tired of big 3 German brands, Lincoln is your top alternative in consideration of the price and quality.Thanks Gary and Yorkdale Lincoln!
13:28 15 Aug 17
I asked for an internet quote from the dealership and soon afterward received a call from Gary Wener. He was very personable and seemed to be very open to trying to arrange a good price for our car purchase. He seemed open and creative in trying to find solutions to my questions.We did not proceed with the purchase but that was no fault of Mr. Wener's. I would definitely contact him again if we decide to proceed with a car purchase. He was terrific.
00:12 15 Aug 17
21:02 14 Aug 17
01:23 09 Aug 17
23:51 06 Aug 17
Gary is the guy to go to for your cars at Yorkdale Ford. He went out of his and got me the focus RS that i wanted and made the whole process a smooth as silk.
16:47 03 Aug 17
Great people to deal with, Gary, Lisa and Max are very friendly.Branch Manager (Gary)is really a down to earth person to do the business with them.Go and meet him to find out how to make a good deal.We were in and out with an awesome deal.I would recommend them.Happily satisfied.
20:33 26 Jul 17
02:18 22 Jul 17
Claudia made our purchase fun and easy. His costumer service was great. As we chatted about our personal life we felt connected and we trusted him with his advice and experience. Thanks to him we love our new ride.
11:44 19 Jul 17
Jae Mo Yang
21:33 15 Jul 17
Ali was such a pleasure to do business with. He is very straight forward and makes everything work even on a tight schedule. My Father recently purchased a car through Ali and Ali made sure everything was correct and prepared. My future purchases will be with Ford for sure, especially with Ali.
14:48 14 Jul 17
Thank you Phyllis and the Yorkdale Ford team! We are so happy with our new Escape and couldn't be happier with the service at Yorkdale Ford! We would highly recommend this team and will be back for our next purchase for sure!
11:59 14 Jul 17
See Gary! Responsive, informed, incredibly patient and extremely generous with his time and attention; you'll feel and be well taken care of with answers to every question, clear understanding of all your options, and drive-away instructions!
21:43 11 Jul 17
I have always received excellent service especially with Claudio my leasing manager. This is my 4th Ford Edge which is now Titanium.I am a loyal Ford customer!!!
15:10 11 Jul 17
23:42 09 Jul 17
Very professional and easy going staff. They were very quick to respond to any questions or concerns I had and were exceptional assisting me with an issue another dealership was causing me. Will highly recommend this dealership to friends and family.Would like to give a special thanks to Jim Hamilton, Max Rebboh and Matt Nemeth for all their assistance.
gta parking care
13:51 05 Jul 17
I brought F-150 for diagnostics yesterday, as my engine was misfiring. Verdict of "diagnostic experts": change vcts, change chain, tensioner, etc, - all-in-all - mere $4,700+hst. This took us by surprise, as we change the engine just a year ago, so we decided to have another look ourselves. In reality, a bunch of wires running from the computer got stuck to manifold, and two wires got burned badly, which was true cause of misfiring. After we fixed the wires ourselves, the engine started working properly. This is not the first time this sort of things happens at Ford dealerships to me. Alex
Elkin Jimenez Carreño
22:15 27 Jun 17
02:21 27 Jun 17
Overall flawless service and perfect experience!
22:22 20 Jun 17
Claudio and the other staff which I forgot their names sorry about that 😜 are awesome thank you very much for everything guys, it was a pleasure doing business with you and hope to bring you more business in the future :) <3
14:39 19 Jun 17
Claudio and the team at Yorkdale Ford are amazing. The entire experience of leasing our new truck was easy, enjoyable and very rewarding. We are repeat customers and will continue to be so for many years to come. 5 stars all the way.
14:38 14 Jun 17
16:44 13 Jun 17
It's been a year since the purchase of my new Focus from Yorkdale Ford. From both a buying and service perspective, this dealership works hard to create a culture in which customer satisfaction is truly a priority.
14:20 08 Jun 17
18:58 03 Jun 17
20:10 02 Jun 17
Best car buying experience ever. Gary was fabulous to deal with, thorough, down-to-earth, and fair. They've got me for life.
13:09 26 May 17
17:56 24 May 17
Gary Wener was a great sales person. Understood my needs in a car and responded honestly with good recommendations. Time spent was never too long and purchase process was very organized. Highly recommend Gary and this dealership.
15:54 23 May 17
22:03 21 May 17
El team de Zulia Castellanos es increedible. Nos ayudaron a conseguir el carro que nos gustaba. Excelente servicio y en poco tiempo encontraron la mejor oferta para nosotros. 5 estrellas es poco para ellos! Muchas gracias a Zulia y a Leo por avernos ayudados a realizar nuestro sueño!!! / Zulia Castellanos's team is amazing! They helped us to find ours dream car! Excellent service and in a few weeks they found the best offer for us! 5 stars is not enough for them! Thank you very much Zulia and Leo for let ours dream came true! / La squadra di Zulia Castellanos è incredibile! Ci hanno aiutato a trovare la macchina dei nostri sogni! Servizio eccellente ed in poco tempo hanno trovato l'offerta migliore per noi! 5 stelle non è abbastanza per loro! Grazie mille Zulia e Leo per aver avverato il nostro sogno!
10:41 17 May 17
I brought my vehicle in several times for the same warranty issues. They were never able to figure out the problem. The shop foreman even told me they don't spend a lot of time diagnosing warranty issues cause Ford doesn't pay them to find the problem. They only pay them to fix it. So my explorer wasn't a priority for him. Had my issues fixed around the corner at a small independent shop. I rather pay for it then drive around with the issues. Very disappointed in the service department.
14:36 10 May 17
My experience with Yorkdale Ford is great. Friendly stuff, good atmosphere no one is pushing you to make quick choice. I love my 2017 Escape and all features that car has. Max, Gary, Carlson and Taylor did great job.All together very good place to buy a car. I will recommend to my friends.
1 Coach Manny Lamila-Sammut
20:42 05 May 17
So this was my first time ever buying a car! Let me tell you even for this busy location Azad and his crew got it covered! I was fortunate enough of having the pleasure of working with Jess. Let me tell you; he was on the ball! Nearly minute by minute updates on the status of my new car! The original plan was to have the car ready to go by Wednesday; unfortunately due to an issue at the detailers the car got held up. Azad had a loaner car good to go on Wednesday and they had my new baby good to go early this Morning! The commitment to customer service and just overall genuine people is what your going to find at Ford Yorkdale!Thank you so much Azad and Jess for the amazing experience!
05:03 05 May 17
Gary Wener knows his product well and did an excellent job making the sale happen. I would recommend him to anyone. Thanks!
23:23 03 May 17
NADYA MERCHANT LAKHANI
00:08 03 May 17
04:28 01 May 17
i took my f150 to this dealer for a grinding noise i was getting and after diagnostic and test drive they told me its a wheel bearing needs to be change and the bill was around 1500$, after changing the wheel bearing the noise still coming and i took back they told me to come back when the noise more loud ,are you f,kidding me
23:40 25 Apr 17
A+ service from Gary.
Melanie Del Vecchio
16:13 20 Apr 17
Got very good customer service and are very good with kids
15:10 20 Apr 17
14:13 20 Apr 17
00:53 20 Apr 17
Very pleased with the sales team, especially Gary.
19:09 18 Apr 17
Excellent very helpful and paid attention to detail.
17:00 18 Apr 17
Lisa, Andrea and Taylor were all EXTREMELY helpful and supportive when purchasing my new 2017 Ford Edge. I would highly recommend Yorkdale Ford for customers looking to purchase any Ford vehicles.
06:07 18 Apr 17
Excellent experience, everyone at this dealership seems to understand what customers are looking for, and how to provide a great experience. It was the first time for me acquiring a car from them (the Mustang convertible I've wanted for years) and I would strongly recommend them to anyone looking for a Ford vehicle.
16:37 17 Apr 17
**Updated 4/17** The GM has been very responsive to my complaint. He made sure my summer tires were there this time around and made sure I was comfortable while I waited. He also took off a portion of my bill to make up for the screw-up. I appreciated that he seemed to really care about this issue and I am happy to continue servicing my car with Yorkdale Ford. Overall they have done a really good job with fixing this mistake and I appreciated the first-hand effort made by Jim Hamilton.I sat in the service dep't for THREE hours beside the smelly garbage before the service guy came to me and said that my snowtires were on a truck and it broke down somewhere, "I will call you when we find out where the truck is- IT'S ON US." Two days went by and no word from Ford. So I called them and the tires were there but no one called. They offered valet service where they come and pick up your car for you. Soon someone called and said I had to pay for it. Apparently valet service is what he meant by, "it's on us" (even though they offer this to people for free). I spoke to the service manager again who argued with me for 20 minutes saying I was wrong and it isn't "on them" and he had to bother the service guy on vacation to see what his side of the story was and he said he never said it was on us- guess I just made this up for fun..
16:08 15 Apr 17
Had bad service experience. It seemed lime lady at the front desk didn't want to work and help customers.
18:04 08 Apr 17
Carlson Hoang our sales rep did an amazing job. He was really on his game. He guided through the test drive, found us the exact model, colour and options we were looking for and took care of the paper work. The experience was seamless and I'd have no hesitation recommending Carlson and Yorkdale Ford to anyone. The icing on the cake is the Edge we bought which is awesome!!
17:33 08 Apr 17
Max is excellent salesman very informativeIf your buying a truck he's your man
16:58 05 Apr 17
Claudio Di Pede was excellent in answering all my questions and reporting on his driving experience on the C-Max. He gave me straight answers and the just price for the model I was considering with the various option packages and colours available. Thanks a million!
15:37 04 Apr 17
They changed my cluthes in November-December.Took my car for more then 2 month. And after a month gave me loaner car.Last month i went there again with clutch problem and they told me i have to wait for another month. And your car is drive-able.I said no its not coz i am the one who is driving everyday.And i need loaner car. They refused me and said u have to wait one month can not do nothing about it and i have to drive with same situation.wow ... what a service
14:13 04 Apr 17
11:59 04 Apr 17
11:32 31 Mar 17
I read so many positive reviews about Yorkdale Ford and when I walked in the experience lived up to the positive reviews! Jess was AMAZING - he took the time to listen to what our needs were and what we were looking for. As we are self employed - he took the time to work with Azad to ensure the financing worked for us. When he called to say he had "our truck" waiting for us that he picked out - it showed he listened to everything we had said becaused it was EXACTLY what we asked for (and even more!) This was the first time we have had a truck and when we picked it up Jess took the time to really explain how all the features worked inside and out (even in the rain) - right down to syncing our phones! Jess even took the time to follow up a few days later to ensure we were still happy and if we had any questions he could answer now that we have been driving it! I highly recommend Yorkdale Ford - everyone we came in contact with from Jess to the finance team to the GM Jim Hamilton really helped - and since picking up the truck I have made sure to tell all my friends to visit Yorkdale Ford!
23:13 29 Mar 17
14:11 26 Mar 17
12:17 26 Mar 17
Ali is a man of principle who is dedicated to serving his clients in a genuine way. He builds relationships based on mutual respect and honesty, and is always relaxed, attentive and ready to assist with any question or concern. He and Phyllis anticipated our needs and always make us feel welcome at the dealership. Furthermore, they both coordinate service with their colleagues in a way reminiscent of a professional sports team executing a winning play.My wife and I are both impressed, and we enthusiastically recommend Ali and his team to anyone considering a ford or Lincoln vehicle!
00:38 25 Mar 17
Great fast serviceOnly the best for their clientsWould and have always referred friends to ford yorkdale.
23:49 23 Mar 17
Thank you Lisa, Andrea, Sandra and Max for the outstanding team work done through out the process. I cannot express how fluent and flawless it all was.Once again, thank you for all your professional advise and help.
22:56 23 Mar 17
Phyllis was a pleasure to work with. She's honest and down to earth, and she takes the time to explain things while anticipating your questions, all of which are welcome changes from many car dealerships. In fact, Ali, Max and everyone we encountered was genuine.
15:33 23 Mar 17
Very professional, nice room to wait until job is done. The waiting was longer than expected but worth the service, especially because I used the rewards accumulated. I would recommend it.
king mat o
09:04 16 Mar 17
Very friendly helpful, honest the service was excellent jess and azad was very nice thanks guy's
21:26 15 Mar 17
That Day I came in to show room to look for F-150 truck I met Lisa C.North. She helped and provided me excellent service and guidance to find a truck which I was looking for.Because of her outstanding service which she provide me a at that day made me to go back next day to buy a truck from her . In future I will recommend my friends to go Yorkdale Ford Lincoln to see Sales Manager (Lisa ) to buy truck from her.
16:19 14 Mar 17
I am incredibly pleased with my new 2017 Ford Escape. A big thank you to Lisa North and Sandra Tipei for being so knowledgeable about the vehicle and the financing. My sales person, Lisa North, went the extra mile to be accommodating and customer focused. Prime example: Lisa set me up with a rental vehicle - at no cost - to hold me over while my Ford was being built and when I had to return my company car. That is real value. Even when we hit a bump in the road with timing of insurance, Lisa jumped in and managed it. Thank you to the Ford team for your professionalism, expertise, and customer-facing attitude.Sincerely,Josh W.
00:12 14 Mar 17
Ali and Phyllis got us an amazing deal on a Focus! I cant think of a better way to be treated while buying a car! Definitely recommend them if looking at a Ford
23:35 13 Mar 17
Just Superb!Thank you Jess and Azad for all your help! Love the hybrid Fusion! I won't go anywhere else. I know I'm in good hands. I'm especially grateful for the time Jess takes to explain all the controls and set up my phone. These details go a long way!
23:47 06 Mar 17
Had great shopping experience with Phyllis Firestone. This dealer is excellent about their job. Taking everything properly.
23:19 06 Mar 17
07:08 03 Mar 17
I gave Ford and there employees 5 stars they were professional in every area aND I end up leaving the dealership smiling all the way home in my new ride,so for sure I will spread the word Ford is the place to choose your new vehicle.
14:26 28 Feb 17
Exceptional service over the phone, always quick to answer and very helpful. I was looking for some parts and they were very quick to find it for me.
22:10 25 Feb 17
The staff are friendly and helpful. Had a great stress-free experience in finding the perfect vehicle for our family.
01:51 21 Feb 17
Carlson is very very nice and helpful.
15:32 20 Feb 17
14:39 18 Feb 17
01:59 17 Feb 17
I would like to give a HUGE shout out to the Yorkdale Ford & Lincoln family for providing a truly outstanding and satisfying vehicle purchasing experience. I was really taken back by the friendly atmosphere and abundance of knowledge provided prior to purchasing my 2017 Ford Escape. These people genuinely care about their customers and how they go about an individuals personal needs.I would like to personally thank Claudio L. Di Pede for helping me every step of the way during this whole experience and for selling me my dream Suv. Claudio is a wonderful person and an even better salesman.I would also like to give a very sincere and heartfelt thanks to Sandra Tipei for going above and beyond the call of duty to help me receive the financing I required to get this vehicle. My amazing Yorkdale Ford experience is a direct result of Sandra's incredible effort and hard work. I am incredibly thankful to you and I hope you know that ☺Sincerely and Respectfully,Daniel LopezSatisfied Yorkdale Ford customer.
23:47 14 Feb 17
Very professional and friendly. Carlson helped me to close a great deal and was to the point and knowledgeable. Would recommend to check them out when looking for vehicle.
13:49 14 Feb 17
Don't buy here. They sell lemons.
01:52 14 Feb 17
02:11 07 Feb 17
I was exploring options because I killed my BMW 330Ci. Gary (Wener) was awesome, patient, understanding and informative. Way better experience here than just up the road, where they wouldn't give me the time of day because I hadn't made my mind up yet. I haven't made my decision yet, but if I go for the Ford, there's zero doubt that I would seek Gary out - I suggest you do the same.
21:21 03 Feb 17
03:58 03 Feb 17
18:55 30 Jan 17
The service is fast and efficient. You van tell that they employees really care about your satisfaction!
02:35 27 Jan 17
The staff made my decision an easy one. Will go back to get my next vehicle. Very helpful team
23:39 25 Jan 17
22:21 17 Jan 17
Great customer service, and knowledgeable service advisor
18:49 06 Jan 17
The service, patience and dedication of the staff at Yorkdale Ford is exceptional!we are so happy that we chose this dealership to purchase our family car. Both Phyllis in sales and Ali the manager were a great help in choosing a car that fit our budget and working hard to get the car to us by our deadline. They are very knowledgeable and sweet! We never felt that we were dealing with salespeople and instead were able to have serious conversations around needs, wants and finances and were able to joke when possible. Highly recommend this team!
12:48 04 Jan 17
14:55 31 Dec 16
23:03 29 Dec 16
00:41 28 Dec 16
Excellent. Gary was wonderful to deal with. He explained everything and was very helpful in making our decision in a non-pressured matter. I would highly recommend him.
01:29 27 Dec 16
service is not great. had wait for weeks for a part. no loaner offered. and repair that was done was not done correctly smh
00:57 23 Dec 16
Purchased the 17 Escape here, it was quiet good experiences there. Strongly recommend Carlson, he did very good and gave me awesome par chasing experience. And the financial mananger Sandra is super nice, she is super nice and helpful.
17:24 22 Dec 16
Outstanding from the time I walked through the front door until I drove away in my new car . Sales manager was amazing , no b/s, or horse trading, straight to the point, and made a deal in 10 minutes
00:34 17 Dec 16
19:55 14 Dec 16
I worked with Lisa for the purchase of my car. She was very helpful every step of the way. Overall appears to be a good dealership with friendly and knowledgeable staff. No hidden surprises on the final bill of sale, no sales pressure, everyone I dealt with was happy to listen to and address my concerns.
20:18 06 Dec 16
Most awesome stress-free and easy car buying experience of my life! I LOVE my new 2017 Escape SE!All I have to say is thanks Jim Hamilton, Lisa North and Sandra at Yorkdale Ford #YorkdaleBestFordDealerEver!Lisa was my hands on salesperson and did an amazing job - if you want the same experience I had you need to talk to her!
16:30 06 Dec 16
12:34 06 Dec 16
Excellent service and above and beyond effort to find me the car that fit my budget and the colour that I really wanted. 3rd family lease with Yorkdale ford and we are all very happy. Thank you! The smiths xo
13:57 05 Dec 16
10:06 05 Dec 16
Love the Lincoln lounge
16:54 02 Dec 16
Great customer service ! Best Ford dealer in the GTA!
18:40 27 Nov 16
03:39 27 Nov 16
19:25 26 Nov 16
22:20 23 Nov 16
I would highly recommend anyone in need of a new or used vehicle to go to Yorkdale Ford. We recently purchased an Edge SEL. Without the efforts of Asad the manager and Jesse the sales Rep, this would not have been possible. They have gone out of their way to make us feel like family and we are extremely grateful. We love dealing with Yorkdale Ford.Marcie and Jason Katz
16:34 21 Nov 16
Making a stressful experience (like buying a car) a memorable, good one.
00:23 19 Nov 16
03:04 15 Nov 16
Carlson was my salesperson and he is fantastic! He is the man I will go back to when I purchase future vehicles at Yorkdale Ford. He was fun and knowledgeable - great guy!Also, Sandra on the financial side was very helpful in finalizing all of the details. She was very friendly and made sure everything was in order.Lisa was very nice and told me that if there was anything I needed to know, just give a call or email - which was very helpful. The emails sent were always responded to promptly.These three made me feel welcome and is the reason I will do business with Yorkdale Ford in the future.*** Ask for CARLSON - he is professional, knowledgeable and a great person. ***
21:52 11 Nov 16
18:05 10 Nov 16
Claudio created one of my best car deal experience.
15:09 08 Nov 16
14:02 08 Nov 16
I had this chance to have a deal with yorkdale Ford .The customer service there is perfect .I had this chance to meet Greg Gutman one of the best sale representative gentleman that i met in my life.he is so professional ,always smiling and respectful.I hope to have a deal with him soon again.Thanks Greg and thanks Yorkdale Ford.
18:56 07 Nov 16
Very efficient and profession. Excellent customer service.
21:05 31 Oct 16
08:29 28 Oct 16
My second experience was most definitely better than the first...,I am extremely pleased with new VW Jetta, and my purchase experience with this dealership was excellent, from start to finish. JESS was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. JESS was personable, very knowledgeable, and professional, and worked to make (an experience I usually dread), very comfortable and he made sure everything was well taken care of.JESS made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. I was very impressed!Finally, I had to say how amazing Azad is. I also want to acknowledge the great job Azad did, in finding and securing the specific vehicle I was requesting. He was knowledgeable, responsive, honest which was reassuring. He answered all my questions, Was very attentive to every concern, he made sure this experience was one to remember. He told me apart of the Ford family and he did everything that I asked without frowning lol. He is just simply amazing.I am looking forward to my many years with my VW Jetta. Thanks a million JESS & AZAD!Your happy customer,Dana!
22:15 25 Oct 16
No hassle experience in getting my new car. Very informed staff. Great service!
03:54 25 Oct 16
Dealing with Gary Wener was a refreshing change and he is a significant credit to Yorkdale and the Lincoln brand. Relaxed, informative and committed to ensuring a positive experience and outcome, Gary made our acquisition of a new Lincoln easy, pleasant and efficient.We are entirely satisfied with our introduction to Yorkdale through Gary and look forward to a continuing relationship.Sandra Tipei was very helpful in explaining the range of service options and protections supported by Yorkdale and Lincoln, and we appreciated her expertise and good humour.A very positive beginning to a new relationship.
20:15 18 Oct 16
16:33 18 Oct 16
20:23 10 Oct 16
22:38 08 Oct 16
Once again the Service Department and Ann my Service Rep were fantastic. My battery was faulty and they got me diagnosed and battery replaced VERY quickly. Thank you again - I continue to feel confident knowing your there if I need help.
Swipe Right Consultancy
19:41 06 Oct 16
Absolutely wonderful.This is our 2nd auto from Yorkdale Ford. Great service, great experience, and I'll be back many times.Thanks Gary, Max, & Nick!Morgan Kernohan - Happy Ford Owner
01:11 05 Oct 16
Azad, Mary and the staff are fantastic. We've purchased 3 vehicles in a very short time due to life changes. They are so good I've brought my mother to them as well. Yorkdale Ford is the BEST dealership.
01:49 04 Oct 16
It was a very pleasent experience - very nice and friendly sales representatives and staff - would highly recommend to pay a visit.
16:45 03 Oct 16
I was worked with Gary and he had my best interest in mind. He showed me many options and made recommendations whitout being pushy. The finance manager, Nick worked with me to make sure I get the best deal. One of the best car buying experience ever!
15:37 03 Oct 16
Excellent Dealership. I recommend seeing Gary if looking for a new or used vehicle.I was in a tight spot and wasn't able to drive my manual transmission vehicle anymore because of knee problems i was suffering. Gary helped me out of the tight situation and into a Ford Fusion SE which i love. He did everything in his power to help me.I went to a couple other dealerships who weren't able to do anything in regards to my situation or they didn't want to. I am glad i went to Yorkdale Ford, they were understanding, courteous, and professional. It was a great experience for me and my girlfriend.I highly recommend this place if you are looking for a new or used Ford. The sales aren't pushy and are very very nice people. They also have a great finance department.
01:41 02 Oct 16
20:08 30 Sep 16
Lisa and her team are absolutely amazing. Best dealership experience so far!
17:55 30 Sep 16
22:55 15 Sep 16
Had an amazing experience at Yorkdale Ford. Carlson and Lisa both were very knowledgeable and while Carlson was great and helped me pick my car, Lisa was amazing and very quick to get me the car by the time I wanted. She did an amazing job and I am happy to have met her and the staff. A 5 star experience indeed! Thanks Yorkdale Ford!
Edwin Le Marchant
14:17 13 Sep 16
12:18 13 Sep 16
16:18 07 Sep 16
I did a lot of on line research with regards to pricing and models and features. This is my first time leasing a car, I narrowed my search to 3 cars from different manufacturers. I decided to get the Ford Escape base model S. Here is a brief summary of my experience:1. Ali was my sales associate and was very serious and helpful.2. I got the price I was expecting.3. I test drove the vehicle with no issues liked what I drove.4. The process was very clear to me and I felt that Ali was very transparent.5. Nick the financial guy made it possible for me to pick the car up the very next day.6. AFTER I purchased the car, I contacted Ali with some minor concerns, ALL of which are being dealt with to my satisfaction. A true sign of good business conduct.Compared to their neighbor, who would not even send a sales associate over to talk to me despite waiting 15 minutes, Dufferin Ford, and particularly Ali, were great group of people to deal with.
21:36 06 Sep 16
The team at Yordale Ford was excellent through every step of the process. The staff is knowledgeable, friendly and attentive to what their customers want out of their cars. A first class experience from start to finish!
21:43 03 Sep 16
01:49 02 Sep 16
21:02 01 Sep 16
The Lease Manager, Claudio, was hugely informative and very helpful! He was able to provide us with everything we needed and we would highly recommend both him and Yorkdale Ford to others.
01:51 31 Aug 16
Buying a car can be a super exciting or super frustrating experience, but the incredible team at Yorkdale Ford made sure it was beyond amazing for our family! We are so thankful for their expertise, obvious concern for us making the best possible decision, and attention to detail to ensure that our experience was exceptional from start to finish. Huge thank you to Gary, Jim and Sandra for going well above and beyond!
23:40 29 Aug 16
I had a great experience. Phyllis, Sandra and Ali was amazing and made my experience terrific!
04:25 28 Aug 16
It was a dream come true.The past months I had some changes in my life and needed to get a car. I needed to find a way to get reliable and efficient car .I had a limited time and knew I had a weak credit ,I am mid 20's,female ,immigrant ,first time car owner. I kept getting doors closing at me day after day I was getting more frustrated and hopeless . Till I found an advertising to call Jess I told him my history and I was truly struggling with many dealerships who were not interested on helping me .I must say that JESS an amazing sales man ,right from the second I called him he was willing to help me , he listened to my concerns and needs, he worked very hard, to find the right solution for me and when I was almost losing hope Jess made miracles happen. On the 20th of Aug they sent a car to pick me up at home and soon enough I drove out Yorkdake Ford dealership with a gorgeous 2015 Nissan Versa Note and with many tears rolling down my face. It was a dream come true. I would recommend Jess and Yorkdale Ford to any friend of mine , they not just advertise that they can help you ,they actually move mountains to help you ,they are honest ,they care to find a solution that truly fits your needs, its not all about the money and this is what a fantastic customer service is.Thanks so much Jess and thanks Azad and all the people that worked with Jess to make my dream come true.I am very satisfied!!
21:37 27 Aug 16
14:16 25 Aug 16
had a bad experience trying to do an appointment for oil change the lady told me some hours available 9:00 am 12:00 and 2:00 pm I said 2:00 pm I and walk out so I got call from my work changing my work schedule and came back just 5 minutes later to the dealer asking if I can change my service at 9:00 am and the lady just look at me like really disappointed and moving her head, why? I don't know and that reaction I didn't like at all and simply cancel my appointment and went another dealership where people are nice and very polite
23:00 12 Aug 16
Romero House had a wonderful experience with Yorkdale Ford. Lisa, Carlson and all of their colleagues ensured that we bought a good quality vehicle that was perfect for our needs and budget. They were just a pleasure for us as a charitable organization to work with. They were flexible, expedient, understanding and looked out for our very best interests above everything else. Thank you to everyone at Yorkdale Ford for your care and support of the work that Romero House does in welcoming new refugee families to Canada!
17:08 12 Aug 16
Carlson and Lisa did a fantastic job introducing different options available to us. Highly recommended especially for first time buyers.
22:40 11 Aug 16
I love my 2016 ford fusion!!I came in to see what my options were and Lisa was amazing & such a sweetheart!! Love the delivery picture also! Thank you!
01:55 06 Aug 16
Everyone at the dealership were friendly and created a welcoming environment that made me as a potential customer feel important.
23:14 31 Jul 16
22:29 28 Jul 16
Phyllis is great.Took good care of us and was knowledgable in the product!Thank you for your help!
01:15 27 Jul 16
21:01 25 Jul 16
I went to Yorkdale Ford to return an SUV off lease and Claudio took care of me so well I ended up leasing a new Lincoln MKZ. I was going to lease a different make of car but Claudio made it impossible for me to walk out without leasing from him. I felt like Claudio was more interested in me than selling a car. There was no pressure at all, just friendly, professional advice and a willingness like I've never seen to help me.Call Claudio before you buy/lease anywhere else. It's worth a few minutes of your time.
20:22 22 Jul 16
My 2013 for focus engine was Dead, stop running, was frustrated. Called yorkdale ford they was so welcoming, i got my car towed, they took my car in, i waited for about 3 hrs (considering i didnt have an appointment 3 hrs waiting is nothing). They fixed the problem, i was ready to make the payment and they said its all done its under warranty, and i paid zero. I am very happy not because i didnt have to pay, because they were very accomodating, before they brought my car in, the service manager himself check to figure out the problem with my car. With a great and honest service they provided i would totally coming back and recommend yorkdale ford to anyone i know. Thank You Yorkdale ford, please keep your great service running!!!
04:07 16 Jul 16
Terrible service what was a 30 minute appointment took 3 hours while I waited and nobody bothered to talk to me or notify me it would take longer. This happened twice and now my family's 3 fords will be going somewhere else for service and future cars.
22:28 15 Jul 16
Gary was awesome! We had a wonderful experience leasing a car from him and would highly recommend him.
17:32 15 Jul 16
Excellent customer service! Yorkdale Ford was a pleasure to get my Ford Edge door sensor fixed. Ann Johnson went the extra mile to make sure everything went smoothly and it was much appreciated. Would recommend Yorkdale Ford to anyone! 5 stars
15:05 15 Jul 16
Our experience with Yorkdale Ford has always been positive one. We have been dealing with this dealership over the past 12 years, and they really do make us feel like we are friends. They go the extra mile to ensure our satisfaction in everything they do for us.
12:43 08 Jul 16
Excellent service, very knowledgeable, helpful and easy to work with. It truly was a great experience buying a car off of this team. Lisa and Sandra couldn't have made things easier and were extremely helpful at every step of the way. Highly recommend visiting them to see what they can do for you!
21:43 07 Jul 16
18:53 06 Jul 16
Claudio and Sandra provided me with outstanding service. I love my new Ford Edge and it's all thanks to them!I would do business with them any day of the week.
13:44 05 Jul 16
Friendly and informative sales information by Claudio Di Pede.Excellent customer service by all.On time delivery with everything requested.
17:01 04 Jul 16
What a great experience!! Gary and the staff were excellent and I am very happy with my new Mkx. Will continue to do business with this dealership!!
01:06 01 Jul 16
We dealt directly with Jess and Azad. They were fantastic!! Patient with my questions and attentive to what would suit our needs best. They knew it was a stressful purchase for us but keep us calm throughout the whole process. We would recommend Yorkdale Ford to anyone!!
14:41 15 Jun 16
Great experience. Delighted with the car and the service. Very attentive and made time for me. All my questions were answered. I would recommend without hesitation.
02:28 12 Jun 16
Great staff, who were always willing to talk and help out in any way. Never did we have a pressured sale,but people who tried to explain options and why some packages work good for some but not always for others. I am happy to have bought our Ford C-Max and we enjoy driving the great car.
The McGiverin Real Estate Team
17:03 10 Jun 16
Wow! Now that is how customer service should be done! After having very poor service at the 'other' Ford dealership, I called Yorkdale Ford. Polite, accommodating and happy! They got me in for an appointment the very next day. When I arrived, there was parking available! My car was checked in a timely manner, and was done exactly when they said it would be! AND it was parked waiting for me at the front door. Mark Taylor was very professional and kind. I will always come here from now on. Well done Yorkdale Ford!
01:48 09 Jun 16
20:31 08 Jun 16
Bought my 2016 Mustang Ecoboost from this dealership about 2 weeks ago and I could not be more satisfied with their services. Great service from the staff & the manager Gary. I've been to most ford dealerships and I could say that this is the best dealership in the city!
16:44 04 Jun 16
16:02 04 Jun 16
Yorkdale was the nicest ford dealer I've dealt with. The service manager and I believe that the mechanics name was Amelio are both very helpful
23:34 27 May 16
Gary Wener was a pleasure to work with and ensured that the car we received was exactly what we wanted. This is the second car that we have got from Gary and Yorkdale Ford and we would recommend him, the dealership and the Ford Explorer!
00:58 27 May 16
19:24 24 May 16
Gary and Sandra were an amazing team in helping us to get our first vehicle as a business! Gary knew what we needed and got it for us within a week! Sandra knew how to make all of the paperwork painless! Well done!
01:06 22 May 16
18:56 21 May 16
Excellent customer service and attention to detail. Jim Hamilton, GM and Nikitta Sapozhnikov, Sales Manager, made me felt like the only customer and treated me fairly. An excellent price on my trade in and a fair price on my new purchase. I would recommend everyone purchase their next vehicle through Yorkdale Ford.
01:43 09 May 16
The most friendly and helpful people, I have ever met.
00:02 03 May 16
Great team at Yorkdake Ford. We had some very demanding requirements and a tight budget and we liked the tech-savvy approach. Recommended.
21:57 02 May 16
I am a first time car buyer. After searching for days, going from dealership to dealership in town, a friend of mine recommended me Ms. Zulia Castellanos who works at Yorkdale Ford Dealership, and right away I was helped in a friendly and professional manner. I was a bit confused about the kind of vehicle I should get but with great help from her boss Azad Kajia I was able to get an amazing deal. I am really thankful with both of them and I will recommend this dealership to anyone. Won't be disappointed.
22:38 26 Apr 16
Gary, and the staff at Yorkdale Ford are amazing! I was treated like a VIP from day one, and will seriously consider getting my next car from them. I LOVE my Explorer Sport and love dealing with Yordale Ford!
11:51 26 Apr 16
Probably the best experience I've had with any dealership. Friendly and courteous service. Got top dollar for my trade-in. They went out of their way to get us what we wanted and within our budget. This was my first time buying a Ford but it certainly won't be the last.Thank you to everyone at Yorkdale Ford for making our new car purchase a pleasure.Eric
22:49 21 Apr 16
We just got a new truck!! We have a very good experience with Zulia Castellanos she is very proffesional and a nice person.Muchas Gracias Zulia and Azad
15:41 21 Apr 16
00:47 21 Apr 16
Yorkdale Ford was fantastic and Claudio Dipedi was amazing. We decided we wanted more features then the original car we had order and he allowed us to swap our car with no issues. We love our new Ford Escape
22:14 20 Apr 16
18:57 18 Apr 16
Zulia Castellanos provide the best experience in town. She worked with me in my needs, she can understand what kind of car I need based in my work, my income, etc.The negotiation was smooth and never a complain, always a friendly smile and the best support with Azad. They are the winner team!
15:29 18 Apr 16
Weird experience. I purchased a 2014 Escape S from Yonge-Steeles for and received a lifetime of free oil changes. Unfortunately an oil change there takes the better part of the day - almost 3 hours. I decided to call Yorkdale Ford to find out what the actual price of an oil change for my vehicle would be. I was told it starts at $39.95. I asked specifically what the price for my model Escape would be, to which I was asked "how many litres of oil does it take" I'm figuring this is something a Ford dealer would and should know. At the end of the call I received a ballpark price of about $58.00. I'm still in limbo because I heard the 2013's took synthetic but the 2014's took regular or a synthetic blend. I'm just really baffled a Ford service facility couldn't answer a question regarding their brand of vehicle.
14:03 17 Apr 16
Just purchased my first Ford. Thank you to Greg Gutman for the excellent service he provided. I definitely recommend this dealership as everyone was very professional, helpful and knowledgeable. I highly recommend this dealership for anyone thinking of buying a car.
19:15 16 Apr 16
01:10 14 Apr 16
Picked up my 2016 F-150 today and I highly recommend this dealership, great people, great service, great cars. Thank you Gary for all your help and Sandra for getting all the paperwork done and ready in such short time.
16:59 12 Apr 16
D.G. Farrow Life Channel
01:41 11 Apr 16
Wow... it was great, met with a smile and efficient customer service. Shown to the waiting area. When it was done I was walked over to the cashier and she took time to speak with me, not just about the service and pay my bill. It was a level above customer and service provider, very personable and enjoyable time. Great (personable) service is a habit of Yorkdale Ford
18:13 10 Apr 16
Great pricing, friendly staff, overall my best vehicle purchasing experience EVER! Thank you, to Frank Gucciardi and the team.
14:05 10 Apr 16
Walking into this location I met phyllis. She was very knowledgable about each vehicle and all it has to offer. I was stuck on making a decision between the Ford Focus and the Escape. Phyllis worked with me and took all my calls no matter the day or time until the day I made my decision. I highly recommend her especially if your new to the Ford Brand after speaking to Phyllis you walk away as a Ford expert! She saved me a lot of time and maybe a lot of frustration by going through each button and fuction the car has to offer before I drove off in the Escape. Phyllis, Nick, and Frank made the purchasing aspect quick and easy. My overall experience here has made me a loyal customer for this location!
Alberto Alfaro Sanabria
18:21 08 Apr 16
It is hard to describe with just a few words how pleasant and efficient this experience was; my agent Lisa North was not only professional but went way the extra mile to find the right option for me and took care of every detail. Our financial manager, Nick and Sandra Tipei were also outstanding.Lisa North was magnificent, her attention to detail and service was admirable.
00:30 05 Apr 16
Thank you Gary...Great service. Very professional.. looking forward to buy my first ford from you..
03:53 03 Apr 16
Years ago, my colleague referred me to Frank Gucciardi when I was struggling to buy my first car. Frank is very experienced and knowledgeable, but mostly Frank is a very honest and trustworthy businessman who you can depend on and trust. Frank helped me buy my first car. If I need to buy a car again, for sure, I will go back to Frank again. Thank you Frank for your excellent service and good business ethic.
21:57 02 Apr 16
Carlos Castillo Irazábal
17:04 02 Apr 16
Extremely satisfied to have bought our Ford Escape SE 2016 at Yorkdale Ford. Phyllis Firestone and everyone involved in our deal (Nick Hatton and Sandra) made the transaction an excellent and memorable experience.
05:33 02 Apr 16
I came to Yorkdale Ford simply because it's our neighbourhood Ford dealership. I was looking to upgrade my SUV from entry level to midsize. Phyllis Firestone approached me and made me comfortable right away. I knew I was in good hands. She helped me out with not just the vehicle but also helped me understand the process of what was going on step by step, with the deal. I would recommend her and Yorkdale Ford Lincoln to anyone interested.
Claudia Milena Zapata Hernández
16:20 01 Apr 16
Realmente ha sido una grata esperiencia comprar mi carro en yordale Ford. Gracias a zulia castellano por su exelente atención.
15:19 01 Apr 16
Thank for excellent customer services and for helped me to choose the best car for me. Thank you Zulia castellano! I will recomend you :)
14:54 01 Apr 16
I feel so happy for the help a support that Zulia Castellanos had with me during the process of purchase of my car. I would recommend her again to anyone who wants to buy a car. Excellent service and care about customer.
11:45 31 Mar 16
Just picked up my new car here with Zulia Castellanos. Not only was she helpful in every unimaginatible way but also very courteous and thorough when it came to my options. I highly recomend Zulia and this dealer in General. Amazing experience and highly professinal.
21:20 30 Mar 16
16:12 26 Mar 16
I was referred to Frank Gucciardi several years ago when I purchased my very first car and I will continue to use him for all my future car purchases. He was and always has been dedicated to meet all your car needs and budget requirements. He takes the time to ensure you're satisfied with everything and he's not pushy. Frank listens and cares about you and has your best interest in mind with every deal. He also takes the time to follow up to make sure you're happy with your car and that things are going well. When I was having some car troubles, he took the initiative to contact his service team right away to see how quickly they could look at my car. He is always looking out for your safety, he's up to date with each and every new car model/feature and is the person my whole family trusts when purchasing a car. I highly recommend Frank to all my friends and family.Thank you for you hard work, dedication and excellent car buying experience.Madalyn
15:43 25 Mar 16
I'm very pleased to recommend Zulia Castellano for helping me to buy my new car a For Fiesta 2015. I'm so happy and pleased with the patience and kindness that they have with me. They helped me to get my credit to make the purchase and with not pressure at all. I bought my car and now I wanna thank Zulia for be such a nice person and professional with all the buying process. I would recommend them always! Thanks
22:22 23 Mar 16
Quick and straightforward purchase of an f150. I was in and out in about an hour. Very competitive on price. Can't wait for truck to arrive. Thank you Phyllis. S
19:14 23 Mar 16
Their Very professional and efficient staff had me in a new car within 2 days
04:10 22 Mar 16
I visited yorkdale ford about last week for the test drive of new ford mustang then i meet the sales person nikitta who helped me a lot about it such a hounest person very friendly and who knows his job well since i loved this car and with his help about the price and more options on the car i decided to purchase the car,and i'm so glad about it,if you like to buy any cars from ford company i think yorkdale ford it's a place to be deal with.
23:20 21 Mar 16
Great customer service well please with the service I receive from Arash Khalil I would truly recommen anyone who is looking to buy a car keep up the excellent work Arash you are passionate about your job for you its not only a job it's making your customers happy god bless you
20:29 20 Mar 16
I recently purchased a Ford from Yorkdale ford.my salesman was Arash. I really appreciate expertise and great attitude and total greater service. I definitely recommend this place and Arash for anyone who wants to buy a car.
22:16 19 Mar 16
Came here with my girlfriend to buy her a car. Andre, our sales rep was amazing and very helpful. Now my girlfriend has a great car. Also to mention even after the car sale our rep is very helpful whenever we have questions. I'll buy my next car here for sure if they keep making good and better cars.
21:30 19 Mar 16
Me siento muy satisfecha con el servicio que me dieron en Yorkdale Ford en el momento que compre mi carro excelente atención, rapidez en cada tramite y compra recomendadisimo gracias a Zulia Castellanos.
18:00 19 Mar 16
We bought our 2016 Ford Escape at Yorkdale Ford in January this year. We chose Yorkdale Ford based on recommendation from a good friend who also bought his car there. Gary Wener was our Sales representative and the way Gary handled the whole buying process is exceptional. Not only that we got a great deal, but the process of closing the deal was handled smoothly, professionally and friendly. When we need an option item to be added after the sale, Gary was on his vacation in Florida, but he ensured that the work is completed to our satisfaction by monitoring the process by emails and text messages. Superb customer service. Thanks Gary, you are the best. Also my thanks to Jim Hamilton for the great experience.
15:53 19 Mar 16
15:02 19 Mar 16
I want to say that I had the best experience coming to see Zulia Castellanos!! There's a lot of people out there that try to sale you the best but from my experience I've received the best from Her!! The way she tries to help you and the time she takes is completely amazing and I'm so thankful that I came to her to find my new car!! THANK YOU ZULIA CASTELLOS FOR EVERYTHING YOU DID AND STILL DOING FOR ME !!
13:37 19 Mar 16
I"ve been dealing with Ford for a long time. A trust the manufacturing of vehicles done by Ford. My Ford Escape is reliable, economic and does great on highways. No problems so far, I can only say that I am happy with Ford.
00:16 19 Mar 16
My family has been loyal Yorkdale Ford customers for several years. My parents, grandparents & in-laws have all purchased multiple vehicles from Yorkdale. Their customer service goes well above and beyond any other dealership. Finding a car dealer you can trust and works based on honesty and integrity is unheard of and the reason I will not buy a car anywhere else.Thanks Jim, Gary and the team at Yorkdale I look forward to picking up my 2nd truck next week.Blake
22:23 18 Mar 16
Excellent! Frank Gucciardi made it pleasurable - he's knowledgeable and helpful.
22:13 18 Mar 16
Arash is the man! Ask for him! Very accomodating and I would refer him to everyone and anyone!
03:58 18 Mar 16
Best Ford dealership I've been too, Nikitta sapozknikov helped me find the mustang I was looking for with surprising options for the price that I couldn't find anywhere else , ordered it and got it faster than I expected.Service was fast and great as well. Really took good care of me.Would definitely recommend.Thanks Nikitta !
22:16 16 Mar 16
18:23 16 Mar 16
We purchased a vehicle here - the staff here were phenomenal! There wasn't enough they could do for us and were incredibly flexible all throughout the process. Thanks so much Gary, Nick and Staff!
01:13 16 Mar 16
What a great experience with Arash.....he took our inquires and made them into a reality....i will recommend any one and everyone to go see him..... Great job!!!!
21:58 15 Mar 16
Jess Hoarau, thank you so much for wonderful people person skills, pleasant and gentle approach,your professionalism, honesty and attention to details. If you want an honest car dealership and sales person...go see Jess at Yordale Ford at Dufferin/Lawrwnce Ave. W. I have made 3 purchases with himand each time I leave with confidence and security that my money was well spent and have not been disappointed. Thanks Jess
21:47 15 Mar 16
When I bought my first car from Yorkdale Ford I wasn't even really looking to buy one. My wife had been speaking to Jess ( Jessy ) Hoarau behind my back. Lol. When we went to the dealership to speak with him , he was very outgoing and so friendly . He answered all of my questions and put me at ease . Since that day I have sent my son and my friend to Jessy to buy cars and they both recived the same experience my wife and I did. What I really like the most is that even after you buy your car he is always still availabe to answer my questions. My sons car was having some problems with shaking in the front end. I took it to a local dealership in Brampton and was told that it was normal for a Focus . I called Jessy to ask about it and he spoke to your service dept. The next thing I know he is telling me that the parts were on order and to bring the car in the next day. Just from me telling him what it was doing.I will always send my friends to Jessy and Yorkdale Ford to buy a car because ,you get the full package with them.
18:29 15 Mar 16
We were very pleased with the service we received from Nikita S. He was courteous, answered all our questions and together we were able to select a vehicle that met our needs as a growing family. We will certainly recommend Nikita to our friends!
19:38 12 Mar 16
Nikitta was very helpful with getting me into my first car. Very nice and informative throughout the entire experience.
15:26 12 Mar 16
I bought a ford edge 2016, really nice vehicle. i got the premium white exterior with conac color leather ,really beautiful combination. very friendly and helpful dealing with Carlson.